Your Transfer LLC (yourtransfer24.com) has a 4.4 out of 5 rating on OK.one, based on 47 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 83% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-10.
Hello Mr. Azimi,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced.
After reviewing your reservation, we confirmed that the issue resulted from an internal error on our side. A full refund has already been processed to your original method of payment.
YourTransfer24 is a legitimate transportation company, and we take every booking seriously. While this was an isolated operational mistake, we regret the frustration it caused and appreciate the opportunity to correct it promptly.
We hope this resolution helps clarify the situation, and we thank you for your understanding.
— YourTransfer24 Team
Thank you very much for taking the time to leave us a 5-star review. We truly appreciate your kind words and your trust in our service.
It was a pleasure assisting you, and we are delighted to know that your experience met your expectations. Our team is committed to providing reliable, punctual, and high-quality service, and feedback like yours motivates us to continue doing so.
We look forward to assisting you again on your next visit. Thank you for choosing YourTransfer24.
Over the ride was good. Lots of confusion around the driver getting access to the port to pick us up which was strange as there were lots of cars inside the port. It could be that there was lots of confusion as it felt like this was the first cruise to disembark at La Romana.
Reply from Your Transfer LLC2025-12-22
We sincerely regret that you experienced this situation at the port. We understand how inconvenient this may have been.
Please note that this is a circumstance beyond our control. Our driver was present at the designated pickup location at the time indicated in your reservation, on time, and the service was provided exactly as contracted.
Port access regulations and port authority fees are established and enforced by the port authorities, and the port authority frequently updates and changes access requirements and procedures. As such, these conditions are subject to change without prior notice and are not within our control.
We appreciate your understanding and remain at your disposal should you need any further clarification.
This transfer ride was perfect! Driver came 10-15 minutes ahead of schedule. Nice ride. Free WiFi included.
Reply from Your Transfer LLC2025-12-03
We sincerely appreciate your Trustpilot review. Thank you for choosing our service and for sharing your experience. Your support means a lot to us, and we are glad to know you had a positive experience.
Driver was 20 mins late while lying to the dispatcher that he was already there - then the dispatcher gave us the wrong van # - didn't matter since neither driver was there.
(First sorry if there was any confusion with the name as somehow the trustpilot must have a cookie on my system with someone elses name.
My apologizes - I thought this was a request for a review for my pickup from Tides to the airport. It was this ride where the driver was 20 mins late and claiming he was sitting there for 20 mins when he clearly was not. We had resort personal monitoring and searching for the van when he finally pulled into the gate 20 mins late while claiming to you he was sitting there for 20 mins.
Reply from Your Transfer LLC2025-11-07
Dear Dan,
Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations. Our records show that our support team personally assisted you by phone upon your arrival, stayed with you until your driver arrived at the airport, and ensured your return transfer was completed.
While we always aim for punctual service, brief delays can sometimes occur due to airport congestion or local traffic conditions. We appreciate your understanding that our team did everything possible to keep you informed and comfortable during your trip.
Your feedback helps us continue improving our coordination with international travelers, and we remain committed to providing courteous, reliable, and professional service to all of our guests.
Warm regards,
Your Transfer 24 Customer Care Team
i requested a executive van for 4 people , not a 12 seat van
Reply from Your Transfer LLC2025-10-30
Thank you for sharing your feedback. We sincerely regret that you felt disappointed with the vehicle provided. Please allow us to clarify the situation.
Due to an unexpected issue with the executive minivan originally assigned to your transfer, we had to temporarily remove it from operation. In order to ensure your service was not affected, we upgraded your booking to a 12-seat private van — a larger, higher-category vehicle that comes at a higher operational cost, but was provided to you at no additional charge.
We understand that the vehicle size may not have matched your initial expectation, but it was still used exclusively for your party of four as a private transfer. Additionally, as stated in the “More Info” section of every vehicle listing on our website, “this vehicle may be substituted with a larger model or a taxi service of similar or superior category.”
We truly value your understanding and hope to have the opportunity to serve you again, ensuring an even more tailored experience next time.
Kind regards,
Your Transfer 24 Team
Very professional and friendly staff. I booked a taxi from our hotel to Punta Cana airport but then I had to cancel it due to our flight cancellation. They accepted the cancellation and quickly refunded my money. It was very easy to communicate with them.
I would recommend them!
Reply from Your Transfer LLC2025-10-06
Thank you very much, we really appreciate your comment.
Right from the start it was a perfect experience! Very easy to pay and pick up at the airport was right on . Driver didn’t speak English but he could communicate with his phone !
We would diffently use them again and suggest them to anyone needing pick up at the airport and drop of at your resort..
Reply from Your Transfer LLC2025-10-06
Thank you very much, we really appreciate your comment.
On time, great communication, very nice. I would book with them any time . From the time I arrived the representative Maria was amazing and met me outside of customs to find my ride. Very helpful, great and safe company
Reply from Your Transfer LLC2025-10-06
Thank you very much, we really appreciate your comment.
The booking process was very easy and user friendly. I have used this company before for our travel needs and it has been an amazing experience. I always recommend them to our friends and family.
Reply from Your Transfer LLC2025-10-06
Thank you very much, we really appreciate your comment.
V
VICTOR MANUEL JIMENEZ VERA · 1 review · Verified · Experienced 2023-09-25 ·
★★★★★
Super buenos son recomendables
Reply from Your Transfer LLC2023-09-25
Gracias Sr. Victor, fue un placer haberlo asistido en su viaje.
E
Elsa M. Vento · 1 review · Experienced 2023-09-21 ·
★★★★★
spectacular experience
My transfer was on September 21 2023, and I consider that, kindness, professionalism, cars in good condition, punctual and willing to help, in general exceptional.
Reply from Your Transfer LLC2023-09-25
Thank you very much for your comment. It will be a pleasure to assist you in the future.
J
Jennifer · 1 review · Experienced 2023-08-12 ·
★★★★★
Happy with Service
Transportation was on time. The gentleman received us at the airport and guided us to the bus. They carried our luggage and welcomed us with great happiness. On our trip to the hotel it was comfortable and same way coming back. Thank you for making our stay possible!
Reply from Your Transfer LLC2023-09-25
Thank you very much for your comment. It will be a pleasure to assist you in the future.
M
MIRNA CARDONA · 1 review · Verified ·
★★★★★
Do not recommend … the guy in charge…
Do not recommend … the guy in charge did not even respond our messages to return.
