Zanda (formerly Power Diary)

Hi Bjorn, thank you so much for your kind words and thoughtful recommendation. It means a lot to hear that Zanda is supporting your practice in the way we aim to - as a reliable, forward-thinking partner for allied health professionals. We’re especially glad you’ve noticed our ongoing improvements and our careful approach to secure AI integration. Innovation is important to us, but it always comes hand in hand with privacy, compliance, and real-world usability for practices like yours. We truly appreciate you taking the time to share your experience. Warm regards, Irina.

Hi there, thank you for sharing this, it really means a lot. We’re so glad to hear that Zanda has made running your sole trader health practice easier. When you’re managing everything yourself, having systems you can rely on makes a huge difference. We also truly appreciate your comment about pricing and data security. Protecting sensitive health information isn’t something we take lightly. Thank you again for your trust and for choosing Zanda to support your practice. Warm regards, Irina.

Hi Deb, thank you so much for your thoughtful feedback and for being part of the Zanda community for so many years. It truly means a lot to us to support practices like yours over the long term. We’re so glad to hear that you’ve found Zanda intuitive, easy to use, and well-supported, that’s exactly the experience we strive to create for health practitioners who want reliable systems without unnecessary complexity. And thank you for recommending Zanda to others who are setting up or considering a change. That kind of trust and endorsement speaks volumes. We’re grateful to be part of your journey and look forward to continuing to support your practice as it grows. Warm regards, Irina

Hi Ashik, Thank you so much for your kind feedback! We’re really happy to hear that Zanda has helped streamline your systems and create a better experience for your clients, that’s exactly what we aim to support. It’s also wonderful to know our team’s support has made a positive difference for you. Thanks again for taking the time to share this. We truly appreciate your support and look forward to continuing to support your work with Zanda. Warm regards, Irina.

Hi Tabari, Thanks so much for sharing this, we really appreciate it. It’s great to hear that Zanda feels easier to use and more logically set up compared to what you were using before. Making day-to-day workflows feel intuitive and less effortful is exactly what we aim for, so feedback like this means a lot to our team. Cheers, Irina

Hi Karen, thanks so much for sharing this, we’re really glad to hear you’re enjoying the Practice Manual integration and finding the AI helpful. Thank you for your suggestion about the pause button, and I'm happy to let you know that it has been provided with BizzyAI: Scribe functionality, allowing you to pause the transcription at any time. Please reach out to our support team at [email protected] if you need any help with this. Thanks again for taking the time to leave a review and being the part of our journey! Warm regards, Irina.

Hi Sue, It is such a pleasure to see a long-term partner like you continuing the journey with us across the globe! Transitioning a practice from Australia to the UK is a massive milestone, and we are honored to have been the "buzz" behind your success for over 15 years. As a "by practitioners, for practitioners" team, hearing that Zanda helps you run a successful practice is exactly why Damien and Paul started this journey. We’re committed to making sure your experience in the UK is just as seamless, secure, and enjoyable as your time in Australia. Thank you for the high recommendation and for being a part of our global community. Here is to many more years of thriving together! Warm regards, Irina

Short, sweet, and exactly what we love to hear! We’re so glad Zanda is helping your practice hum along smoothly. Thanks for being part of the hive! Warm regards, Irina

Hi Chrissy, Thank you for the kind words! We know how busy practice life can be, so our goal is always to be the partner that helps you work smarter, not harder. We take your suggestions seriously because we want Zanda to be the best investment you’ve ever made for your practice. We're thrilled to have you with us. Warm regards, Irina

Hi Tijana, Thank you for the 5-star review! We’re so happy to hear that Zanda is the best platform you’ve used for your practice. Welcome to the Zanda community—we’re excited to help your practice continue to thrive! Warm regards, Irina

Hi Michelle, Thanks so much for sharing your experience. We’re thrilled to hear that Zanda is helping you stay organized and that you're enjoying our regular updates and webinars. It’s wonderful that the new BizzyAI: Scribe is already making an impact on your workflow—we're big believers that smart tech should handle the heavy lifting so you can focus on your clients. We’re so glad to have you as part of the Zanda community. Warm regards, Irina

Hi Beth, It is wonderful to hear that Zanda is making your billing process so much smoother! The fact that you’re discovering new features all the time is exactly what we aim for—we want to build a platform that stays as curious and evolving as the practitioners who use it. While there is a lot to explore, we’re here to make sure that journey is as enjoyable as the time you're saving. A few ways to keep the "buzz" going: Zanda Academy: If you want to dive deeper into those "new things" without the guesswork, our Academy has great tutorials. Intelligent Automations: Since you’re already loving the automated payments, you might enjoy exploring our automated recalls or online intake forms to save even more admin time. We’re here to help: If you ever hit a "how-to" hurdle while learning the ropes, our support team is ready to walk through it with you. Thank you for being part of the Zanda community and for letting us be the heart of your practice. We’re excited to keep growing alongside you! Warm regards, Irina

Hi Steph, Thank you so much for the kind words. We love to hear that Zanda is making your life easier. We know how much of a headache "no-shows" can be for a busy practice, so it’s fantastic that our automated reminders are doing the heavy lifting for you. Our goal is always to help practitioners like you reclaim your time so you can focus on your clients—and maybe even get home a little earlier! We’re thrilled to have you as part of the Zanda community. Thanks for the recommendation! Warm regards, Irina.

Hi there, It is so wonderful to hear that Zanda has been a "godsend" for your practice! We truly believe that practice management should be easy and enjoyable, so knowing that our platform helps you and your team work intuitively is exactly why we do what we do. We’re especially glad to hear that the privacy controls and digital workflows are hitting the mark for your consultants and support staff. We know how important it is to have a system you can trust to keep things secure while still giving you the freedom to focus on your clients. The fact that you’ve noticed we "just keep getting better" is the ultimate compliment. Our team is constantly dreaming up new ways to help practices like yours thrive, so stay tuned for more updates soon. Thank you for being part of the Zanda community! Warm regards, Irina

Hi Ivan, Thank you for taking the time to share this - and for staying engaged with us over a long period, even when your experience has been frustrating. We acknowledge that this isn’t the first time you’ve raised concerns, and that history matters. When issues feel recurring - whether around platform reliability, communication, or how feedback is handled - it understandably erodes trust and we’re very sorry for the cumulative frustration this has caused. Since your earlier feedback, both the product and the way we handle escalations have continued to evolve. That doesn’t undo your experience - but it does mean we’re actively trying to address the underlying problems you’ve highlighted over time, not just the most recent one. Following your recent communication, a senior manager worked with you directly to reset how the investigation was handled. This included a dedicated call outside standard hours and a deeper technical review of the browser error logs you provided. That investigation identified a conflict caused by third-party antivirus software modifying web traffic on the device, which led your browser to intermittently block required application files. We advised on using a different software, which is better aligned with modern web-based platforms and doesn’t cause issues with Zanda and other software. While this points to a device-level interaction rather than a fault within Zanda itself, it does not invalidate how disruptive and exhausting the experience felt. The feedback you have provided has been escalated internally and is being used to improve how complex issues like these are handled in the future. For your situation though, we’re happy that everything is working as expected and you now have a clear, direct escalation path and agreed diagnostics in place should anything reoccur, so you’re not forced to start from scratch again. We appreciate you being candid -even when feedback is uncomfortable, it helps highlight where trust can break down and where we should do better, not just technically, but in how we listen, communicate, and respond. Warm regards, Irina

Hi Ben, hank you so much for this wonderful feedback. We’re delighted to hear that, after trying several options, Zanda stands out for you as the best practice management software. Knowing that you find the platform user-friendly, easy to navigate, and supported by readily available technical support really reinforces what we strive to deliver every day. Thank you again for choosing Zanda and for trusting us to support your work, we truly appreciate it and look forward to continuing to support you as your practice grows. Warm regards, Irina.

Hi there, Thank you for sharing such a long-term perspective, it really means a lot to us. Hearing that you’ve grown alongside the platform from Power Diary to Zanda, and that it has continued to evolve with your practice, is incredibly rewarding. Supporting practitioners by streamlining the admin and business side of their work is exactly what we aim to do, so it’s wonderful to know this has made a real difference for you over the years. We’re also really pleased to hear your experience with our support team has been consistently positive. Easy access to help and efficient, thoughtful responses are something we care deeply about, especially when you’re busy running a practice. Thank you for trusting Zanda with so many important parts of your workflow: from diary and payments to notes, AI tools, integrations, and reporting. We truly appreciate your continued support and look forward to continuing to improve and grow alongside you. Warm regards, Irina

Hi Jeremy, Thank you so much for sharing this thoughtful feedback. It’s wonderful to hear how Zanda has supported your practice over the past year—from Telehealth powered by Zoom to our secure BizzyAI note-taking tools helping ease the pressure around clinical notes. We’re especially glad to know our support team has made a positive difference for you. Hearing that you feel listened to and see practitioner feedback reflected in ongoing improvements really means a lot to us. We’re grateful to have you as part of the Zanda community and truly appreciate you taking the time to share your experience. Warm regards, Irina.

Hi there, thanks so much for sharing this feedback! We’re really glad to hear Zanda feels easy to use across scheduling, reminders, progress notes, and invoicing. Making everyday admin feel straightforward and less time-consuming is exactly what we’re aiming for. We appreciate you taking the time to leave a review and being part of the Zanda community. -- Irina