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Shopping & Fashion

Zapaka

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201 reviews

3.6201 reviews
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About Zapaka

Data updated
Website
zapaka.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (66/66)
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About this business

True elegance is never one-size-fits-all. At ZAPAKA, we celebrate individuality, believing that the most beautiful dress is one that feels like it was made just for you.Our commitment to this idea comes alive through our custom sizing and bespoke color services. This level of personalization is an art. It means your gown is thoughtfully crafted from the moment of your order, becoming a final, treasured piece in your wardrobe's story. It's a promise of a look that is uniquely yours.We are dedicated to this craft and to your satisfaction. Your experience, shared here on Trustpilot, is a vital part of our commitment to excellence.

Written by the business, not verified by us.

Is Zapaka legit?

Zapaka (zapaka.com) has a 3.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful customer service team, noting that representatives are exceptionally kind and attentive when assisting with sizing questions or order modifications. Many people also find gorgeous dresses for special occasions that match the advertised online pictures wonderfully and fit nicely. Some reviewers were not happy with the complicated and costly return process, mentioning that shipping expenses are high and steps can feel discouraging. Others noted that certain items arrived late or featured unexpected sizing issues, poor fabric quality, and colors that looked entirely different in person.

Auto-generated from all reviews of this business. For reference only.

What people say

The item arrived as expected

The item arrived as expected. The fabric wrinkles easily. it has some loose stitching too

Reply from Zapaka2026-04-16

Dear Jessica Morgan, Thank you for taking the time to share your shopping experience with us. 💕 We are delighted to hear that your order arrived on schedule—a key aspect of our service that we constantly strive to ensure. At the same time, we take the issues you mentioned—specifically the fabric's tendency to wrinkle and the loose threads—very seriously. We sincerely apologize for any inconvenience this may have caused you. 📋 To help us better understand the specific situation and resolve this matter properly for you, we kindly request that you send relevant photos and your order number to our customer service email: **[email protected]**. We will carefully review your case and do our utmost to provide a suitable solution. Thank you again for your understanding and support! 🌹 Best regards, Zapaka Customer Care Team