Zapaka

Dear Customer, Thank you so much for your glowing review! We're overjoyed that Marin provided you with such amazing service – she will be so happy to hear your kind words, and we've made sure to share your feedback with her personally. If you're fully satisfied with your experience with us, we would be truly grateful if you would consider updating or revising your review on Trustpilot to reflect your positive impression. Please know that this is entirely voluntary – we're simply happy that we could make your experience a great one. Should you need any further assistance, please don't hesitate to contact us anytime. We hope to welcome you back soon! Warm regards, ZAPAKA Customer Care Team

Dear AIRA C., Thank you so much for taking the time to share such a glowing and heartfelt review! We are truly touched by your kind words. We're so glad that Mica was able to guide you through the customization process with patience and care – she will be absolutely thrilled to hear how much you appreciated her support. It also makes us incredibly proud to know that the craftsmanship and quality of your dress exceeded your expectations. Since you've had such a positive experience with us, we would be very grateful if you would consider updating or adding to your review on Trustpilot to reflect your complete satisfaction. Please know that this is entirely voluntary – we're simply delighted that we could make your experience such a special one. Should you need any further assistance, please feel free to contact us anytime. We look forward to serving you again soon! Warm regards, ZAPAKA Customer Care Team

Dear customer, Thank you for your kind review! We're so glad to hear that our customer service team was able to respond quickly and correct the size issue with your order. Providing prompt and efficient support is always our goal, and it's wonderful to know that we were able to help you without delay. Your feedback truly encourages us to keep delivering the best service possible. We truly appreciate your understanding and your trust in us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again soon! Warm regards, ZAPAKA Customer Care Team

Dear S Monroe, Thank you for taking the time to share your positive experience with us! We're so happy to hear that Marin was able to assist you right away with the size change on your order – that's exactly the kind of prompt and helpful service we aim to provide. We know that ordering online can sometimes be tricky, and we always want to make it as easy as possible for our customers to correct any mistakes. Your kind words about Marin have been passed along to her – she will be truly delighted to know that her quick assistance made a difference for you. Your satisfaction means a great deal to us, and we truly appreciate your trust in our online shop. We look forward to serving you again in the future! If there is anything else we can help you with, please don't hesitate to reach out. Warm regards, ZAPAKA Customer Care Team

Dear customer, Thank you for your review, and I truly understand your frustration and concern. Waiting for a reply while worrying that your package might be sent to the wrong address is certainly a stressful experience, and we sincerely apologize for any anxiety this has caused you. Your trust is very important to us, and we regret that our communication has made you feel uncertain about your order. Regarding the address change you requested, we would like to clarify that we actually received your email and processed the address correction promptly at that time. The shipping information in our system was updated accordingly, and we also sent a confirmation email to you notifying that the change had been made successfully. We kindly ask you to double-check your email inbox (including the spam/junk folder) for that confirmation message—it may have been overlooked or filtered out accidentally. Again, we sincerely apologize for all the frustration this has caused you. Best regards Zapaka Customer Care Team

Dear Customer, Thank you for your kind review! We're so glad to hear that our team was able to update your shipping address quickly and easily – that's exactly the level of service we aim to provide. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you ever need any further assistance, please don't hesitate to reach out – we're always here to help. We look forward to serving you again in the future! Warm regards, ZAPAKA Customer Care Team

Dear Lovelyne Romain, We are truly heartbroken to read your message – especially knowing this dress was meant for your wedding day. 💔 If you are willing, please email us at [email protected] with your order number. We would genuinely like to review your case again and see if there is anything we can do to make this right – even at this point. 🙏 Wishing you all the happiness in your marriage – and only beautiful memories ahead. 💛 Best regards Zapaka Customer Care Team

Dear Jack S., Wow – thank you so much for taking the time to share such a heartfelt and thoughtful review! 🤏💛 We’re truly touched by your kind words and appreciation for Tiki’s efforts. We completely understand how stressful it must have been to receive that initial sold-out notice, especially with a tight timeline for such an important event. But we’re so glad Tiki was able to step in and turn things around for you! She’s absolutely wonderful, and we’ll be sure to pass along your lovely message to her – she’ll be over the moon to know she made such a positive impact. 🌙✨ Your patience, understanding, and grace throughout the process meant a lot to us as well. We’re so excited for you to receive the new dress and hope it exceeds your expectations! 💃🎀 Until then, please don’t hesitate to reach out if you need anything at all. And thank you again for your warm blessing – we’re sending the same love and light right back to you and yours. 🌟 Best regards Zapaka Customer Care Team

Dear KT O, Thank you so much for your wonderful feedback! 🌟 We're absolutely delighted to hear that Riley and Sandra were able to step in quickly and help you get that discount applied – that's exactly the kind of support we strive to provide every single day. 🤏💛 We know how frustrating it can be when a promo code doesn't work at checkout, so we're really glad our team could sort it out for you without any hassle. We'll be sure to pass along your kind words to Riley and Sandra – they'll be thrilled to know their efforts made such a positive impact on your experience! 😊 If you ever need anything else, whether it's about this order or a future one, please don't hesitate to reach out. We're always here to help! 🙏✨ Wishing you all the best, and we hope you love your purchase when it arrives! 🎀 Best regards Zapaka Customer Care Team

Dear Della, Thank you so much for your kind words! 🌟 We're truly delighted to hear that you had a great experience communicating with our team. Clear and timely communication is something we take very seriously, so it means the world to us to know that we got it right for you. 🤏💛 If you ever need anything else – whether it's about your order, sizing, or just a quick question – please don't hesitate to reach out again. We're always here to help! 😊 Wishing you all the best, and we hope to see you again soon! 🙏✨ Best regards Zapaka Customer Care Team

Dear Niki Smith, Thank you for sharing your honest feedback with us – we truly appreciate it, even when it's difficult to hear. We are genuinely sorry to learn about your experience with the suit, from the unexpected odor to the sizing issue, and most of all, the frustration you encountered during the return process. This is absolutely not the level of service we aim to provide, and we completely understand why you feel disappointed. 😔 Regarding the return procedure you described – we hear you. We are currently reviewing our return policy communication to make sure it's clearer and more customer-friendly going forward. Your feedback is invaluable in helping us improve. That said, we would really like the chance to make things right for you personally. If you haven't already received a full resolution, could we kindly ask you to reach out to our dedicated support team directly at [email protected]? Please include your order number and any relevant details, and one of our senior representatives will personally prioritize your case and do their best to address your concerns promptly. We sincerely hope you'll give us the opportunity to restore your faith in us – but either way, we respect your decision and thank you again for your honesty. Wishing you all the best. 🌟 Best regards Zapaka Customer Care Team

Dear Kathy Lerche, Thank you so much for sharing your experience with us—and congratulations again on your son's wedding! 🥂💐 We're absolutely thrilled to hear that you found the perfect dress for such a special occasion and that it turned out to be everything you hoped for! 👗✨ It truly means a lot to us that you appreciate the quality and craftsmanship we put into every piece, and we're especially glad that the dress matched the pictures—that's always our goal! 📸💖 We also deeply appreciate your recognition of our team's effort in working with you to find a resolution. Doing right by our customers is at the heart of everything we do, and we're so glad that came through in your experience. 😊 Regarding our return policy, we hear you. We understand that it may feel rigid at times, and we genuinely appreciate your honesty. Our policy is designed to ensure fairness and consistency for all of our customers, but your feedback is valuable to us as we continue to evaluate ways to improve. Thank you for being upfront about this—it helps us grow. Your recommendation means the world to us. Knowing that you would choose Zapaka again despite the policy speaks volumes, and we are deeply grateful for your trust and loyalty. Wishing you and your family a wonderful and unforgettable wedding celebration! 🌹🎉 Best regards Zapaka Customer Care Team

Dear Kathy Lerche, Thank you so much for taking the time to share your experience with us—and congratulations on your son's upcoming wedding! 🥂💍 We're truly honored that you chose Zapaka for such a special occasion, and we're delighted to hear that you found a beautiful dress that works for you! 👗✨ We also appreciate your kind words about our customer service team. It's great to know that we were able to assist you clearly and kindly throughout the return process—that's always our goal. 😊 We completely understand your feelings regarding our return policy, and we genuinely appreciate your honesty. While we stand by our policy to ensure consistency and fairness for all customers, we also take your feedback seriously and will continue to review ways we can improve the overall shopping experience. Your perspective truly matters to us. Your advice to future customers—to know their measurements and review the policy beforehand—is spot on, and we thank you for that practical tip! Most importantly, we're so glad to hear that you would order from us again. That means the world to us, and we look forward to serving you again in the future. Wishing you and your family a beautiful wedding celebration! 💐🎉 Best regards Zapaka Customer Care Team

Dear Heidi B., Wow—thank you so much for your incredibly kind words and for being such a loyal customer! 💖 We truly appreciate you choosing Zapaka time and time again for your daughters' dresses. It makes our day to hear that you've been consistently satisfied with the quality and design of our dresses. 👗✨ We take great pride in crafting pieces that make our customers feel beautiful and confident! We're also so glad that we could accommodate your size change request promptly—that's exactly the kind of flexibility and care we strive to provide every step of the way. 😊 While your dress is still on its way, please rest assured that the adjustment has been successfully processed. If you have any questions about tracking or delivery, we're just an email away! Your trust and loyalty mean the world to us, and we can't wait to serve you again in the future. Wishing your daughter a magical moment when she tries on her new dress! 💃🎉 Best regards Zapaka Customer Care Team

Dear Milly Hornung, Thank you so much for taking the time to share your positive experience with us! 💖 We're delighted to hear that Fifi was able to assist you promptly and put your mind at ease regarding your homecoming dress delivery. It's great news that your dress will arrive in time for the big day! 🎉 Your kind words mean a lot to us, and we will be sure to pass along your appreciation to Fifi and the entire team. Knowing that we've made your experience better truly inspires us to keep up the good work! 💪✨ Should you have any further questions or need assistance with your order, please don't hesitate to reach out. We're always here to help! Wishing you a wonderful homecoming celebration—we hope you shine and feel amazing in your dress! 💃🎶 Best regards Zapaka Customer Care Team

Dear Jillian, Thank you for taking the time to share your experience with us! 💖 We're so glad to hear that Mica was able to assist you in securing your 20% first-purchase discount—that's what we're here for! 😊 It's wonderful to know that she made your experience kind and helpful. We also appreciate your honest feedback regarding our shipping costs. We completely understand that shipping can feel pricey, and we're always reviewing our options to provide the best value for our customers. That said, we're happy that the discount helped balance things out for you! ✨ We hope you love your dress when it arrives, and we look forward to serving you again in the future! 💃🎉 Best regards Zapaka Customer Care Team

Dear Dan, Thank you so much for your wonderful review! 🌟 We’re absolutely delighted to hear that your experience with Airelle and Raven was so positive. They’re both gems on our team, and we’ll be sure to pass along your kind words—they’ll be over the moon! 🌙✨ It means the world to us that you’re happy with your dress, and even more so that you’d trust us again in the future. That’s the highest compliment we could ask for! 💖 If you ever need anything else, we’re just a message away. Wishing you all the best and many beautiful moments in your new dress! 🥂🌸 Best regards Zapaka Customer Care Team

Dear Natalie Andriano, Thank you so much for your kind review! 🌟💕 We truly appreciate you taking the time to share your feedback with us. It means a lot to our entire team and helps us know we're on the right track. 😊 If you ever need anything else in the future—whether it's help with sizing, style recommendations, or any questions at all—please don't hesitate to reach out. We're always here to help! 🙏 Thanks again for your support, and we hope to see you again soon! ✨ Best regards Zapaka Customer Care Team