Zapaka

Dear Sandy Merrell, Thank you for your feedback. 😔 We are truly sorry to hear that your dress took over a month to arrive and turned out to be three sizes too small. We completely understand your frustration with the return process and we're so sorry it became such a hassle that you gave up. That is not the experience we want any of our customers to have. 🙏 We know we let you down, and we truly regret that. We would still like to try and make things right. We would be happy to discuss a resolution with you. 💛 Best regards Zapaka Customer Care Team

Dear Hannah, Thank you so much for your wonderful review! 🌟 We're so happy to hear that you had a great experience with our customer service team! It's always our goal to respond quickly and professionally, and we're thrilled that Mica was able to provide you with the kind and helpful support you deserved. 💕 We'll be sure to pass along your kind words to Mica—she'll be absolutely delighted to know that she made such a positive impression on you! 😊 Thank you for taking the time to share your feedback and for recommending us. It truly means a lot to our entire team. We can't wait to have you shop with us again soon! ✨ Best regards Zapaka Customer Care Team

Dear Rachelle Frost, Thank you so much for sharing your experience with us! 🌟 We are absolutely thrilled to hear that everything worked out in the end—and especially that Tiki was able to step in and save the day when you needed it most! 💕 We know how much your wedding dress means to you, and we completely understand the panic when something seems to go wrong so close to the big day. It's wonderful to know that the undergarment suggestion right under the dress made your shopping experience easy, and that you loved the earring recommendation too! We put a lot of thought into making sure our site is helpful and easy to navigate, so your kind words truly mean the world to us. ✨ We're so grateful that Tiki could turn your stress into relief with her quick response and reassurance. We'll be sure to share your lovely feedback with her—it will absolutely make her day! 😊 Thank you for trusting us with such an important part of your wedding journey. We wish you all the best on your special day and can't wait to welcome you back again soon! 🥂💛 Best regards Zapaka Customer Care Team

Dear halie fisher, Thank you for taking the time to share your honest feedback with us. 😔 We are truly sorry to read that the dress you received did not match the photo in terms of color, fit, or design. We completely understand how disappointing that must have been, especially after looking forward to receiving something you had your heart set on. Please accept our sincere apologies for falling short of your expectations. 🙏 We also want to apologize for the frustration you've experienced with our customer service team. Hearing that you felt you were given the "run around" is absolutely not the experience we want any of our customers to have. 💔We agree that this does not seem fair, and we genuinely want to revisit your case to find a better resolution for you. If you're open to it, please reply to this email and we will personally take care of your case from here. We truly regret that this has been such a difficult experience for you, and we hope you will give us a chance to restore some of your faith in us. Best regards Zapaka Customer Care Team

Dear Karmen Dahnke, Thank you so much for your wonderful review — it truly means the world to us! 😊 We’re especially happy to hear that Tiki was able to make your return experience smooth and stress-free. Knowing that we could help you when things didn’t go as expected is exactly what drives us to do our best every day. 💛 Your kind words have already been shared with Tiki and the whole team, and everyone felt so encouraged by your appreciation. If you ever need anything else in the future, please don’t hesitate to reach out — we’d love to have you back as our valued customer. Wishing you all the best! 🌟 Best regards Zapaka Customer Care Team

Dear, A huge thank you for this wonderful feedback! 🙏 We're so happy to hear that Riley was able to assist you with such patience and responsiveness. 😊 At ZAPAKA, we know that ordering online can sometimes be stressful, and we're here to reassure you and make things easier. Knowing that you feel confident shopping with us again is the best reward we could ask for. ✨We'll make sure to pass along your kind words to Riley – they'll be truly touched! We can't wait for you to receive your dress and hope you'll love it as much as you loved our service. See you soon at ZAPAKA! 🌸 Best regards Zapaka Customer Care Team

Dear, "That's fantastic to hear – thank you for taking the time to let us know! 🌟 Mica is one of our key team members when it comes to client communication, and she consistently goes above and beyond to ensure every inquiry is handled promptly and thoughtfully. We're glad her responses gave you the information and confidence you were looking for. We always strive to make our clients feel supported every step of the way, and feedback like this reminds us why we do what we do. 📩 If you have any follow-up questions – big or small – just drop us a line and we'll jump right on it!" Best regards Zapaka Customer Care Team

Dear, What a beautiful review – thank you so much! 🌟 We are absolutely delighted to hear about your experience with Phoenix, and we're so grateful that you chose to share it with us. We completely understand that online shopping can feel a little uncertain, especially when it's not something you do often. That's exactly why we work so hard to make sure our service is prompt, friendly, and reassuring every step of the way. 💖 And from your feedback, it sounds like Phoenix delivered exactly that! We're so impressed that she responded to each of your questions so quickly – even outside of regular hours – because we believe you should never have to wait for help when you need it. We're also so pleased to hear that she was professional, patient, and thorough, giving you all the information you needed to feel confident and at ease. 😊 Knowing that Phoenix was able to put your mind at rest and reassure you that we're a trustworthy online shop means the world to us. Trust is everything, and we're truly honored that you placed yours in us. 🙏 We will make sure Phoenix sees your lovely words – she will be absolutely over the moon! 🥰 We sincerely hope the rest of your Zapaka experience is just as wonderful. When your order arrives, we'd love to know what you think! And if you need anything at all in the meantime, we're always just a message away. 💕 Wishing you all the best and thank you again for choosing Zapaka! ✨ Best regards Zapaka Customer Care Team

Dear, We can't thank you enough for your incredibly kind review! 🌸 Reading your words truly made our day, and we are so grateful that you chose to share your experience with us. It brings us so much joy to hear that Mica was such a great representative to work with. We know that returns can sometimes feel like a daunting process, which is why we always aim to make it as clear, simple, and reassuring as possible. We're so glad that Mica took the time to walk you through every detail, responded to your emails quickly and thoughtfully, and kept you in the loop at every turn. 💖 Her commitment to clear communication and genuine care is something we deeply value, and it's wonderful to see it reflected in your feedback. We will make sure that Mica receives your kind words – she will be absolutely touched and so proud to know that she made such a positive impression on you. 😊 It's feedback like yours that reminds us why we love what we do, and it inspires us to keep raising the bar for our customer service every single day. Thank you again for trusting zapaka with your purchase. We know you have many choices when it comes to shopping, and we are truly honored that you chose us. Please know that we are always here for you – whether you need help with a future order, have questions about our collection, or simply want some styling advice, we're just an email away. 💕 Wishing you nothing but the best, and we hope to have the pleasure of serving you again soon! Best regards Zapaka Customer Care Team

Dear, We can't thank you enough for your lovely review! 🌸 Your kind words truly made our day, and we are so happy to hear that Tiki made such a great impression on you. At Zapaka, we always strive to make every interaction with our customers a positive and memorable one – and it's wonderful to know that Tiki did exactly that. 💖 Whether it's answering questions, providing guidance, or simply offering a reassuring word, our team is dedicated to making sure every customer feels supported and valued. From your feedback, it's clear that Tiki excelled in all of these areas, and we are incredibly proud to have her on our team. We will personally share your kind words with Tiki – she will be absolutely touched and so proud to know that her efforts made such a meaningful difference to your experience. 😊 It's feedback like yours that reminds us why we love what we do and inspires us to keep raising the bar for our customer service every single day. We hope that the rest of your journey with us is just as wonderful. When your order arrives, we would love to hear your thoughts! And if there is anything at all we can do for you in the meantime, please don't hesitate to reach out – we are always here for you. 💕 Thank you again for choosing Zapaka. Wishing you a wonderful day and a truly delightful shopping experience ahead! Best regards Zapaka Customer Care Team

Dear, What a lovely review — thank you so much! 🤗 We're so happy to hear that Leo, Estella, Phoenix, and Tiki all played a part in making your return process clear and stress-free! 🌟 Teamwork makes the dream work, and they're truly a fantastic group to have on our side. We know returns aren't the most exciting part of shopping, but we believe that clear communication and kindness can make all the difference. It sounds like they delivered exactly that — politely, plainly, and with a smile! 😊 We'll make sure each of them sees your wonderful feedback — they'll be over the moon! 🌙✨ Thanks again for your kind words and for trusting us. We'd love to see you back again soon! 💕 Best regards Zapaka Customer Care Team

Dear, Wow — thank you so much for your absolutely lovely feedback! 🌸 We're truly blushing over here! We're beyond thrilled to hear that the dress was everything you hoped for — beautiful and perfectly fitted! 👗✨ Knowing that it made you feel amazing means the world to us, because that's exactly what we aim for. And we're especially proud to hear that our customer support team was able to step up and make sure your dress arrived in time for your event. 🕊️ We know how stressful it can be when time is tight, and we're so glad they stayed patient, kind, and supportive throughout the process. Your kind words about their efforts will be shared with the whole team — they'll be absolutely overjoyed! 🥰 Thank you for calling us a "truly amazing company" — that's the best compliment we could ever ask for. 💙 We hope you had a wonderful event and that you felt as stunning as we know you looked! We'd be honored to serve you again anytime. 😊 Best regards Zapaka Customer Care Team

Dear, What a helpful review — thank you so much! 🤗 We really love that you took the time to give future buyers a heads-up about our shipping timeline. That's such a kind thing to do! We completely agree with you: ordering early is definitely the way to go if you're shopping with us. 🗓️ While we always strive to deliver as quickly as we can, sometimes things take a little longer than we'd like — and we're grateful for your honesty and understanding on that front. And we're thrilled that Riley came through for you when you needed to cancel! 👍 She's known for being super helpful and patient, and we'll be sure to pass along your thanks to her personally. Thanks for vouching for us as a legit company — that really means the world to us! 🌍💕 We hope to serve you again soon! Best regards Zapaka Customer Care Team

Dear, Thanks so much for your kind review! 🤗 We're really happy to hear that Tiki and Amaia made your return process a whole lot easier! It sounds like Tiki had you covered with all the detailed instructions you needed — she's fantastic at making sure nothing gets missed! ✅ And Amaia is equally wonderful when it comes to coordinating with partners like Zapaka. Together, they make a great team! 💪 We'll make sure both of them see your lovely words — they'll be over the moon! 🌙✨ Hope to see you back with us again soon! 😊 Best regards Zapaka Customer Care Team

Dear, Thank you for taking the time to share your experience. 🙏 We are truly sorry to hear about the frustration and inconvenience you’ve faced with your order, delivery, return process, and refund. This is absolutely not the level of service we strive to provide. 😔 We take your feedback very seriously, and we want to make things right. Please allow us to investigate this matter immediately. Could you kindly reply to this message with your order number and return tracking details? Your trust and satisfaction mean everything to us, and we are committed to resolving this as quickly and transparently as possible. If you have any further questions or concerns, please don’t hesitate to reach out directly to me . 📧 Once again, we apologize for the distress this has caused. We hope you’ll give us a chance to restore your faith in our company. 🌟 Best regards Zapaka Customer Care Team

Dear, Thank you for sharing your honest feedback with us. We're genuinely sorry to hear that the dress you received did not meet your expectations. 😔 We understand how frustrating it can be when an online purchase doesn't match what you had hoped for — especially when it comes to color, fit, and overall quality. We take all feedback seriously and will review this case carefully to ensure we continue improving our product descriptions and quality control. 📸🔍 Regarding the return process, we apologize if our return policy was not as clear as it should have been. We appreciate you pointing out the 7-day contact window — we're already looking into ways to make this information more visible on our website before customers place an order. ✅ We would really like to look into your case personally and find a fair resolution. Please email us directly at [email protected] with your order number or the email address used for your purchase. Please mention "Urgent Return Case - Trustpilot" in the subject line, and our senior support team will prioritize your case. 💙 We hope you'll give us the chance to make things right for you. Best regards Zapaka Customer Care Team

Dear, Thank you so much for taking the time to share this lovely feedback! 😊 We're absolutely thrilled to hear that Fifi was able to put your mind at ease and help you feel confident about your order. 🌟 We completely understand that waiting for a tracking number can be a little nerve-wracking – especially when you're counting down the days to a special event! 🎉 Fifi is one of our shining stars, and we'll make sure she sees your kind words (she'll be blushing! ☺️). It means the world to us that you reached out and gave our team the chance to assist you. We hope your dress arrived safely and that you looked absolutely stunning at your event! 👗✨ If you ever need anything else, Fifi and the rest of our team are always here for you – just a quick email away. 💌 Best regards Zapaka Customer Care Team

Dear 예원최, Thank you so much for taking the time to share your experience with us! 😊 We completely understand how worrying it can be when you're counting on an order to arrive by a specific date — especially when it's as important as 8/14! 📅✨ We're so glad that Mica was able to stay in touch with you throughout the process and provide the support you needed to ease your concerns. 💬💕 Our team always strives to keep our customers informed and reassured, and knowing that Mica made a positive difference in your experience truly warms our hearts. We'll be sure to pass along your gratitude to Mica — it will mean so much to them! 🌟 Thank you again for trusting Zapaka with your order. Your satisfaction is our greatest reward, and we hope to serve you again in the future! If you ever need anything else, please don't hesitate to reach out — we're always just a message away! 💌 Best regards, Zapaka Customer Care Team

Dear Jaelyn Holmes, Wow — thank you so much for your incredibly kind words! 😊 We're absolutely overjoyed to hear that Riley made such a positive impression on you and turned what could have been a complicated process into a seamless and pleasant experience. 💎✨ It's truly wonderful to know that Riley not only helped you with your refund but also went the extra mile to assist you in purchasing another dress! 👗💕 We're so proud to have team members like Riley who genuinely care about our customers and their satisfaction. Your 1000% approval means the world to us — and we'll be sure to share your heartfelt praise with Riley, who will no doubt be thrilled to hear it! 🌟 We're also delighted that you loved the quality of our garments — our team works hard to ensure every piece meets the highest standards, so your recommendation truly means everything to us. 🙏💖 Thank you again for choosing Zapaka and for taking the time to share such a glowing review. If you ever need anything in the future, please don't hesitate to reach out — we're always here to help! 😊 Best regards, Zapaka Customer Care Team

Dear gianmarco ferrara: We sincerely apologize for the inconvenience and disappointment you experienced during the order and return process. We fully understand that you must have felt very frustrated when the dress size was incorrect and you felt we failed to reimburse your return shipping costs as promised. We sincerely appreciate your time to share your feedback and deeply apologize for any inconvenience this may have caused. Regarding your issue, we would like to explain that our customer service team is always committed to providing the most appropriate solution based on each specific situation. If the initial response did not provide a suitable solution, we sincerely apologize. We value your feedback highly and will forward it to the relevant team to help us improve our service. We have sent you a personalized solution tailored to your situation. Please check your email as soon as possible. We sincerely hope that our proposed solution addresses your concerns and will continue to work diligently to resolve this matter properly until you are satisfied. Sincerely, ZAPAKA Customer Service Team