Zemez, Inc. (zemez.io) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 70% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
I purchased their mobileX theme and I must say I am really impressed with their incredibly responsive support. Support went far and beyond just to make sure the theme was running smoothly and to my specifications. I'll surely consider Zemez products for my next project. Thanks a lot
Thank you! Your feedback is highly appreciated :) Zemez, Inc. Team
Never experienced such a great help from a template builder! Please keep up this great way or working!
We do our best to provide high-quality templates and assistance :) Thank you for choosing us! Zemez, Inc. Team
Awesome! They have great templates and briliant support! Thanks a lot)
The best part of our work is to get reviews like this one. Thank you for choosing us! Zemez, Inc. Team
Zemez support is very efficient, always finds solutions in a short time. I've tested other supports, and nothing compared to Zemez's. Thanks !
The best part of our work is to get reviews like this one :) Thank you for choosing us! Zemez Team
Even if I am not sure what I did wrong they fixed it for me! Love the theme and love the people. Thank you!!
Thank you! Your feedback is highly appreciated :) Zemez, Inc. Team
I've had a few issues that I needed help with and the team has just been incredible. Nothing is too much of a problem and I couldn't be happier with the theme and service provided.
The best part of our work is to get reviews like this one :) Thank you, Ben, for choosing us! Zemez Team
I would like to start off by saying their is no support option where im able to speak to someone right away to help me set up my store ive looked everywhere been waiting on facebook messenger for hours also over 6 hours on the contact your author section on template monster and on instagram they told me we cant help you on here go onto fb messenger and as stated no reply their and this is all after i purchased their theme early this morning. Updated response and final. I would like to express my dissatisfaction with the purchase of the Pet Store Shopify theme. I was informed of the price of $108, however, upon completion of the purchase, I saw that $165.98 was debited from my account. There was no indication on the checkout page that this was the cost in AUD, and even Template Monsters support did not state this. When I needed help with any support questions, the only option available was to create a ticket and wait three days. I brought this issue up with Shopify, as I wanted to be sure it was not my own fault, and received a quick response as they stated it was theme issues not Shopify after all Shopify is the biggest platform in the world. My customer experience has been unpleasant, and from what I have seen, many others have had a similar experience. Your theme has major issues and your customer service should be available 24/7 for customers all over the world. Chat options should be available to provide quick responses, rather than waiting nine hours for a reply. Due to this experience, I request a full refund as soon as possible. You have not only taken my money, but also my time. I would appreciate swift action in this matter.
Dear Costa, thank you for contacting us! Our team can be reached via any social media, including Instagram and Facebook chat, regarding pre-sales questions. Kindly keep in mind that the working hours are 10 AM - 6 PM (UTC+2) (Mon-Fri). The template you are working with was purchased from the TemplateMonster marketplace. Technical support for TemplateMonster orders is provided via the marketplace ticket system - you can submit a ticket anytime via your TemplateMonster account to get assistance directly from the theme authors. The average reply time in the ticket system is 24 hours. While we can provide assistance with general installation and customization requests quickly via Facebook chat as well, more complex requests, like the one you have, require more time and are considered via tickets only. Unfortunately, we still have not received the requested details and information in your ticket #63a231c477a4d42ba3003842. We would appreciate it if you provide us with the requested information so we can continue working on your requests effectively. Thank you!
Support is very friendly and fast. The themes look awesome!
Thank you! Your feedback is highly appreciated :) Zemez, Inc. Team
Great support helped me trough everything that i needed . The theme is A+++ quality. Good job Guys... Honest review from Portugal
The best part of our work is to get reviews like this one :) Thank you for choosing us! Zemez, Inc. Team
Good pilot service, account safe and money safe ❤
I was having an issue with my theme relating to currency selection, and the support I received was excellent. Highly recommended.
Thank you for the review! We are always glad to help :) Zemez, Inc. Team
Thanks , Good Service Verry Fast And Recomended zemez.io
Thank you for the review! We are always glad to help :) Zemez, Inc. Team
the best support, they helped with everything, the site template(Monstroid2) is very flexible, you can customize it as you like.
Thank you for the review! We are always glad to help :) Zemez, Inc. Team
Diligent and friendly support and attention. This aspect is important when buying a template.
The best part of our work is to get reviews like this one :) Thank you for choosing us! Zemez, Inc. Team
Super quick and helpful support whenever I had an issue with their product. Thank you!
Thank you! Your feedback is highly appreciated :) Zemez, Inc. Team
Zemez team is quick and reliable. Had some issues installing the theme, upon their intervention it was all sorted in a swift.
We provide fast and efficient service. Great to know it's an advantage for you :) Zemez, Inc. Team
Absolutely amazing. Fast, accurate, nice, patient.
Thank you, Aleksander! Your feedback is highly appreciated :) Zemez, Inc. Team
The Zemez team is the best at what they do, and SUPER DUPER helpful!!! Take it from me, these guys are professional to the core! I had an issue with my website.. BAM! The Zemez team fixed it right away!! I cannot recommend them higher enough!! Super thrilled with their service!! - You will too!!!
The best part of our work is to get reviews like this one :) Thank you for choosing us! Zemez, Inc. Team
It has all you need for your website.
Thank you for your feedback :) Zemez, Inc. Team
102 reviews matching