Good work fast and clean
Reply from ZoomOnline2025-10-14
Hi, Thank you for your feedback! We’re glad to read that our teams standard of work met your expectation. We appreciate you taking the time to share your experience! - The ZoomOnline Team
About ZoomOnline
Data updated- Website
- zoomonline.com
- Category
- Construction & Manufacturing
- Location
- United States · Phoenix
- Status
- Unclaimed
- Last 12 months
- 26 reviews
- Replies to negative
- 90% (9/10)
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Is ZoomOnline legit?
ZoomOnline (zoomonline.com) has a 4.3 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 90% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Awesome customer service, installation dedicated Employees. They need to be promoted
Awesome Crew all working together to find a solution. 100% Professional Love the speed and Huelo at Customer service should be promoted and be a trainer or part of your management team to share his skill to other
Reply from ZoomOnline2025-09-30
Thank you so much for your kind words. Providing great service is our top priority, and we truly appreciate you taking the time to share your feedback. Welcome to Zoom — we’re glad to have you with us! - The ZoomOnline Team
Nice insttallers and your…
Nice installers and your representative who sold us and informed us about Zoom was fantastic, the high energy guy
Reply from ZoomOnline2025-09-18
Hi Brian, We’re thrilled to hear that our installers and sales team made a great impression. We’re always here if you need assistance. Enjoy the fast and reliable fiber experience! The ZoomOnline Team
Good speed and stable
Very satisfied with the quick installation and stable high speed!
Reply from ZoomOnline2025-08-28
Hi, Thank you so much for your feedback! We’re thrilled to hear you’re enjoying the quick installation and reliable high speeds. Welcome to the ZoomOnline family—we’re glad to have you with us! -The ZoomOnline Team
Very fast professional service
Very fast professional service. Answered all my questions
Reply from ZoomOnline2025-08-22
Hi Gretchen, We truly appreciate your feedback! Our goal is always to provide fast, professional service and we’re happy to hear we met your expectations. Welcome to the ZoomOnline Team! -The ZoomOnline Team
Technician was nice
Technician was nice. However trenching did not happen the day before. He took care of it but the total install took longer because of that. Hurried we did not go through all the steps to set up router name etc.
Reply from ZoomOnline2025-08-18
Hi, Thank you for sharing your experience with us. We’re glad to hear our technician was kind and helpful, but we apologize for the trenching delay and that the router setup felt rushed. That’s not the experience we want for our customers. Our team will be reaching out to you directly to make sure your router is set up just the way you’d like and to answer any questions you may have. We appreciate your feedback—it helps us improve. -The ZoomOnline Team
Great customer service
Great customer service. The entire team went out of their way to make sure all my concerns were addressed from what system I needed, where to install the system and setting up a time that worked for me.
Reply from ZoomOnline2025-08-08
Hi, Thank you so much for the kind words! We're thrilled to hear that our team was able to support you every step of the way — from helping you choose the right system to making sure everything was installed just how and when you needed it. Your satisfaction means everything to us, and we're always here if you need anything in the future! Welcome to the ZoomOnline family! -The ZoomOnline Team
.your workers - were very respectful and…
.your workers were very respectful and helpful
Reply from ZoomOnline2025-07-28
Hi, Thank you for the kind words! We’re so glad to hear that our team was respectful and helpful during your experience. Providing great service is our top priority, and we truly appreciate you taking the time to share this! Welcome to the ZoomOnline Family. -The ZoomOnline Team
Super awesome installers
Super awesome installers, great customer service via text and phone too!
Reply from ZoomOnline2025-07-30
Hi Cathy, We’re thrilled to hear that our installers and customer service team made a great impression. We’re always here if you need anything—enjoy the fast and reliable fiber experience! Welcome to the ZoomOnline Family! -The ZoomOnline Team
Very courteous workers.
The workers made sure we could get our internet working all parts of our home. Thank you
Reply from ZoomOnline2025-07-28
Hi Tilda, Thank you so much for your review! We're glad to hear our team made sure your internet is working smoothly throughout your home. That’s exactly the experience we aim to provide! We appreciate you choosing ZoomOnline and are always here if you need anything. -The ZoomOnline Team
The installer was awesome
The installer was awesome. Really cared about his work.
Reply from ZoomOnline2025-07-22
Hi Rick, Thank you so much for the kind words! We’re thrilled to hear that your installer made a great impression. We’ll be sure to pass this along to the team it’ll mean a lot to them. -The ZoomOnline Team
The technicians and installers were…
The technicians and installers were extremely courteous, professional quick and clean. I could not have asked for more.
Reply from ZoomOnline2025-07-28
Hi Joseph, Thank you so much for your kind words! We're thrilled to hear that our technicians and installers made such a great impression. Providing professional, efficient, and courteous service is what we strive for, so it's wonderful to know we delivered that experience for you. We truly appreciate you being part of the ZoomOnline family! -The ZoomOnline Team
Horrible customer service and billing resolution
The internet has been fine but the customer service and billing issues have been horrible. They require you to setup automatic bill pay which I did. My service started towards the end of the month so I had a prorated invoice of about $2 which went through the automatic bill pay with no issues. Then the next day or shortly after there was a charge for the full bill but my bank must have rejected it thinking it was fraud. I was not notified by my bank OR by zoom that the payment did not go through so I could manually pay. I thought all was fine. Then one day internet stopped working. They had turned off service without telling me that bill was not paid or a notice they were about to turn it off so I can pay it. Then when I called they told me I hadn’t paid bill and to log on to pay it. They couldn’t charge it on customer service end I had to do it. I couldn’t log into app to pay. It took them over a week to give me steps to login. All while I had to fight with them to turn internet back on. I work from home. Finally it was resolved and paid. Then two months later I get a non sufficient funds charge for this issue!! I refuse to pay as they are at fault for not communicating billing did not go through. How am I to know when payments don’t go through?! Service has been horrible. I have been calling for weeks trying to get this resolved and now they show I haven’t paid bill again even though it was taken out of my account.
Reply from ZoomOnline2025-07-17
Hi Mindy, Thank you for sharing your experience, and we truly apologize for the frustration you encountered. We understand how critical reliable service and clear communication is. While we're glad to hear your internet service has been working well, we’re sorry for the inconvenience caused by the billing and account access issues. We recognize how difficult it must have been to deal with unexpected service interruption, limited app access, and delayed resolution—none of which meets the standards we strive for. We’ve since addressed the technical issues with your account, and we’re happy to confirm your ticket has been fully resolved. We’ve also taken your feedback seriously and are actively reviewing our billing communication processes to help prevent similar situations from happening in the future. If there’s anything still outstanding or if you’d like to speak with someone directly to ensure all charges are accurate, please don’t hesitate to reach out to us. Thank you again for your patience, and we hope to continue earning your trust moving forward. - The ZoomOnline Team
WASNT PLEASED
At first, I wasn't totally pleased with Zoom Fiber at all. Was on the phone with Zooms technical support team 3 different times trying to work out the bugs. Nothing was never mentioned by the salesperson or the installation crew about splitting bandwidth. Apparently, most of my smart devices work better at a lower frequency, but all my TV's worked better on a higher frequency. I had so many laggings issues I couldn't even streamline anything. Was about ready to throw in the towel and go back to COX. BUT the last technical support individual I spoke with seemed to get everything working with no more lagging issues. As for the installation techs I feel they need to get more involved rather than walk around someone's home with their phone to see the connection speed. Again, I feel they need to turn TV's on and do a full test making sure there are no lagging issues. I have couple outdoor TV's that they never even looked at. I rated them fairly high afterwards before I knew about all my lagging problems. I wish I could rate them now because I wouldn't give them high marks actually I would give them BELOW score
Reply from ZoomOnline2025-07-07
Hi Jeff, Thank you for taking the time to share your experience. We sincerely apologize for the frustration you experienced early on and understand how important reliable service is. If there’s anything else we can do to make things right or ensure your service stays consistent, please don’t hesitate to reach out. We truly appreciate your patience and for giving us the chance to improve! -The ZoomOnlime Team
Pro service
Reply from ZoomOnline2025-07-01
Hi, Thank you for the great review! We're glad to hear you had a professional experience with our team. We appreciate your support! -The ZoomOnline Team
I thought the installation went about…
I thought the installation went about as bad as it could, I am completely unhappy and would like to cancel my service.
Reply from ZoomOnline2025-06-24
Hi Matt, We're very sorry to hear that your installation experience didn’t go as expected. That’s certainly not the standard we strive for, and we completely understand your frustration. Someone from our team will be reaching out to you directly to learn more about what happened and to see how we can make things right. We’d love the opportunity to resolve this and improve your experience. Thank you for your feedback, and again, we apologize for the inconvenience. -The ZoomOnline Team
Reps were very responsive and…
Reps were very responsive and communicated all issues with the customers
Reply from ZoomOnline2025-06-24
Hi, Thank you for your feedback! We’re glad to hear our team was responsive and kept communication clear throughout the process. Keeping our customers informed every step of the way is a top priority for us. We appreciate you taking the time to share your experience! - The ZoomOnline Team
Great service
I’m very happy with the zoom installation. The technicians were very knowledgeable with good communication during the process. They were very professional with their work outside and inside my house. The whole team did a great job!
Reply from ZoomOnline2025-06-24
Hi Martha, Thank you so much for your kind words! We're thrilled to hear that you had a great installation experience with our team. We take pride in delivering professional service with clear communication, and it means a lot to know that our technicians made a positive impression both inside and outside your home. We’ll be sure to pass along your feedback to the crew. Welcome to Zoom — we’re glad to have you with us! - The ZoomOnline Team
Recommended ZoonOnline anyone in Chandler, AZ
I requested a fiber internet connection through the ZoomOnline website. They called 811 to mark the underground utility lines for the trench work. Three days later, the trench work was completed in my front yard. After two more days, the fiber cable was installed in my house. My son tested the internet speed and was impressed. By switching from Cox to ZoomOnline, I will save $40 each month.
Reply from ZoomOnline2025-06-17
Hi Jason, Thank you so much for sharing your experience! We're thrilled to hear that everything from the utility marking to the fiber installation went smoothly. It's great to know your son is impressed with the speed — and saving $40 a month by switching from Cox makes it even better! Welcome to the ZoomOnline family — we’re glad to have you with us! -The ZoomOnline Team
Justin is a great technecian and very…
Justin is a great technecian and very professional to work with. The job was done meticulously
Reply from ZoomOnline2025-06-17
Hi Paul, Thank you for the kind words! We’re so glad to hear that Justin provided such professional service. We’ll be sure to pass along your compliments — feedback like this means a lot to our team! Thanks for choosing ZoomOnline! - The ZoomOnline Team