ZoomOnline (zoomonline.com) has a 4.3 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 90% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.
Lots of great communication. Very good service!
Hi Candy, Thank you so much for the kind words! We're thrilled to hear that you've been enjoying reliable service. We’re grateful to have you with us and are always here if you need anything! Welcome to the ZoomOnline family! - The ZoomOnline Team
You guys do a good job. Internet always seems to be good. You guys respond quickly when contacted. Just great service. Better than all the other providers I've had
Hi Ross, Thank you so much for the kind words! We're thrilled to hear that you've been enjoying reliable service and quick support—that's exactly what we aim for. Knowing we’ve exceeded your expectations compared to other providers means a lot to our team. We’re grateful to have you with us and are always here if you need anything! Welcome to the ZoomOnline family! – The ZoomOnline Team
Only getting between 200-400 mbs with WiFi and if I plug in the wire it’s only getting 400-600 mbs. Definitely not 1gb
Hi Eladio, We truly regret that your installation left you feeling frustrated and disappointed. That’s not the standard we aim to provide, and we’re sorry for the inconvenience. We’d really appreciate the chance to make this right. Someone from our team will be reaching out to you directly to learn more and see how we can make this right. We appreciate your honest feedback — it helps us improve and better serve our customers moving forward. -The ZoomOnline Team
As Zoom Internet’s very first customer, we couldn’t be more pleased with our experience. From the start, the installation process was seamless and professionally handled. The team made everything easy and stress-free. Since getting connected, the service has been outstanding. Internet speeds are consistently fast and reliable, which is exactly what we need. What really stands out, though, is the exceptional customer experience—responsive, friendly, and always helpful. We’re proud to be Zoom Internet’s first customer and excited to see them grow. Highly recommended!
Hi Ron, Thank you so much for your kind words and for being our very first business customer—it truly means the world to us! We're thrilled to hear that your installation was seamless and that our team made the process stress-free. Providing fast, reliable internet and exceptional customer support is exactly what we strive for. Your support and excitement for our growth is inspiring, and we’re honored to have you as part of the ZoomOnline family. Thank you again for the recommendation! -The ZoomOnline Team
Good install
Thanks so much for the feedback! Welcome to the ZoomOnline family! -The ZoomOnline Team
So far so good. Price is right and the install was quick. The only complaint that I have is that I can not (or have not found a way yet)to change the name of the WIFi and change the password.
Thanks so much for the great feedback—we’re happy to hear that the price is right and the installation went smoothly! Regarding your WiFi name and password to make it easy, a member of our team will be reaching out shortly to help guide you through the process and ensure everything is set up just how you want it. Welcome to the ZoomOnline family! -The ZoomOnline Team -
installation is not professional its ameauture
We're sorry to hear that your installation experience didn’t meet expectations. We strive to provide professional and high-quality service, and it’s clear we missed the mark here. Your input is important to us, and we'd like the opportunity to make things right. Someone from our customer support team will be reaching out so we can look into this further and ensure everything is up to standard. Thank you again for bringing this to our attention. -The ZoomOnline Team
Just a bunch of loose cables taking up a bunch of space with kids and pets, what could go wrong. I now have 2 eyesores on the outside of my house and three on the inside. Also Not compatible with many other router/ modems so you’re stuck with the crappy signal from the one they give you unless you want to rent another eyesore from them. Half the time I have no signal from my upstairs. The installer is obviously getting paid by the job because he fought me on where I wanted to install it and convinced me it would be “better” in what was in fact the easiest and quickest place to put it. Had I known it was going to be such an eyesore and take up so much space with loose cables, I would have refused. The design and engineering of the whole set up is poorly done.
We truly regret that your installation left you feeling frustrated and disappointed. That’s not the standard we aim to provide, and we’re sorry for the inconvenience. We’d really appreciate the chance to make this right. Someone from our team will be reaching out to you directly to learn more and see how we can make this right. We appreciate your honest feedback — it helps us improve and better serve our customers moving forward. -The ZoomOnline Team
Enjoyed the installer Justin - very personable and informative of all steps.
Hi Larry, Thank you so much for your feedback! We're thrilled to hear you had a great experience with Justin. We’ll be sure to pass along your kind words—he’ll be happy to know he made a positive impression! If you have any questions moving forward, don’t hesitate to reach out. Welcome to the ZoomOnline family! -The ZoomOnline Team
Amazing communication and installation was easy. Those guys deserve a raise. Only part was helping me setup the network. Like changing the name of the WiFi and passwords and such. I feel like they could help with that in the future.
Hi Timothy Thank you so much for your great feedback! We’re thrilled to hear that you had a smooth installation experience and that our team’s communication stood out — we’ll be sure to pass along your kind words to them! We also appreciate your suggestion regarding network setup support, like helping with WiFi names and passwords. Feedback like yours helps us improve, and we’ll definitely review ways to make that part of the process even easier in the future. Thanks again for choosing to be a part of the ZoomOnline family — we’re happy to have you with us! - The ZoomOnline Team
Such an easy and fast experience getting Zoom installed. Plus we love that we are saving over half of what our old internet cost.
Hi Shea Thank you for the wonderful feedback! We’re so happy to hear that your installation experience was quick and easy — and saving over half compared to your old provider is a huge win! We’re excited to have you with us and look forward to keeping you connected with fast, reliable service. If you ever need anything, we’re just a call or message away! Welcome to the ZoomOnline family ! - The ZoomOnline Team
Everyone at Zoom is friendly and wants to give the customer the best experience (sales people and installers). They dug the ditch needed to get the line to our house and then showed it to me and I couldn't tell they had even disturbed anything. Their installer was very nice and worked with us on the placement in the house. We are just starting with Zoom and hoping the fiber optic service will be as good as their customer service. Good start so far.
Thank you so much for your thoughtful review! We’re thrilled to hear that your experience with both our sales team and installers has been a positive one. Our crew takes great pride in treating every home with care. We’re excited to have you as part of the Zoom family and are confident that our fiber optic service will continue to meet, and hopefully exceed, your expectations. If you ever have any questions or need support, we’re just a call or message away!!
Not only did they show up on time they were very professional and answered questions regarding the changes they were making to my home glad they were here to install the system
Thank you so much for your kind words! We're thrilled to hear that our team arrived on time, provided a professional experience, and took the time to walk you through the installation. We’re glad you felt confident in the work being done in your home — that’s exactly the experience we aim to deliver every time. Welcome to ZoomOnline Fiber, and thank you for choosing us!
Outside crew and the installer were all very professional, efficient and cleaned up when installation was completed.
We're thrilled to hear that our outside crew and installer made a great impression. We take pride in providing professional, efficient service—and leaving things just as clean as we found them. Welcome to the ZoomOnline family!
I would say sub par, I had both zoom and cox running for a little time, and then when I went solely to zoom online, the issues started. One was incompatibility of zoom with the myq garage app, there by not connecting. And to be honest, though they noted the reason for switching to fiber is that the speed is so much better, I saw similar speeds to what I had with cox, which was not a fiber connection. The upload speed was faster than cox, but the download speed was the same. Second is that the solutions and switches they made in the router, fixed the garage app issue, but then through out the day, the 5g connection gets dropped which results in dropped business meetings. I had let zoom know about this issue on Monday, 4/7 requesting prompt resolution as I work from home, and it’s now 4/11. I get a missed call and a message noting how there is a balance of $3 when I just paid $98 for the amount and it was a result of them putting a prorated bill for one day, and one for a month. Amazing how you would do three contact attempts for $3 but not really reach out and resolve the connection issues. I want to give them the benefit of the doubt, but it seems like they have a long way to go.
Thank you for taking the time to share your experience — we’re truly sorry for the inconvenience and frustration you’ve faced. We understand how important reliable connectivity is, especially when working from home, and we sincerely apologize for the ongoing issues with your service. Our team is actively working on this issue. Please know that resolving this is a top priority, and we’re committed to getting things right. We also apologize for the confusion around the billing and the way communication was handled. We value you as a customer and completely understand your expectations around prompt and proactive support. Thank you again for your patience, and for giving us the opportunity to improve your experience.
Everyone was very professional, made sure internet was running to proper speed, and tv was connected
We're thrilled to hear our team delivered a professional experience and made sure everything—from your internet speed to your TV connection—was running smoothly. Enjoy the fast connection, and don't hesitate to reach out if you ever need anything!
My billing is not set up why is so hard to get it wright it was set up a the time I signed up and now I do not know what to do can some one call me 4805602872 to fix it on auto draw
We are truly sorry for the inconvenience you've experienced with your billing setup. We understand how frustrating this must be. Our team has already reached out to assist you and is working to resolve the issue as quickly as possible. We appreciate your patience and are here to ensure everything gets back on track. If you need immediate help, feel free to reply to our message or give us a call — we're happy to assist!
Speed issue was solved promptly. And technician was very helpful and courteous.
We’re so glad to hear that your speed issue was resolved quickly and that our technician provided helpful and courteous service! Customer satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you ever need anything else, we’re here to help! Thanks for choosing ZoomOnline!
Fidel from the Tech Support line was basically the all-star in way of customer service. He never gave up on me and worked efficiently and passionately to find an answer to my issue. The techs Kofee and Roland worked on my network and got my speeds to where they needed to be. Absolute rock stars!
We love hearing about rock star experiences like this! Our team will be thrilled to know they made such a positive impact. We are all about going the extra mile. Thank you for choosing ZoomOnline—we’re always here when you need us!
Fidel in Dallas is the most patient and helpfull customer service rep I have ever experienced. He should be a trainer. I have experienced 100s! The 2nd day installer was helpfull in setting up TV. He failed to unplug previous server, so when I unplugged previous service I was not connected to WIFI. That's why I called Fidel.
We're thrilled to hear that Fidel provided such an outstanding customer service experience! We appreciate your patience regarding the installation process. Your insights help us improve, and we’ll use this as an opportunity to ensure a smoother setup for future customers. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help! Thanks again for choosing ZoomOnline!
61 reviews matching