Strong cutting performance undermined…
Strong cutting performance undermined by poor reliability and slow support I purchased two units to replace my old Toro 325D and reduce the time spent mowing a ~10,000 m² lawn. I considered Yarbo, but its European pricing was unjustifiable, so I chose this instead. Initial experience: Setup was simple and cutting quality is genuinely excellent. When operating correctly, the mower is precise and delivers a very clean result. Unfortunately, day-to-day operation is affected by recurring GPS errors (leaving work zones, entering no-go areas), unreliable Wi-Fi despite strong coverage, poor camera quality, docking failures, and unnecessary obstacle detections. Reliability & support: Reliability has been unacceptable. Across two units, I experienced three major hardware failures in the first season alone (cutting motor and wheel hub motor errors). Each failure required return for repair, leaving me without a mower for multiple weeks during peak growing season. Customer support is courteous but extremely slow and poorly coordinated. Shipping labels routinely took 6–9 days, communication was inconsistent, and basic logistical errors occurred—such as being asked to send in mowers already received, or being told a unit was delivered to my home when it was actually sent back to the repair center. Despite repeated assurances, I never received repair reports explaining what was fixed or replaced. Pros Excellent cutting quality Straightforward installation Well-designed app Cons Repeated hardware failures in the first season Slow, inefficient support and poor communication Overall This is an impressive mower when it works, but the combination of frequent breakdowns and sluggish, error-prone support makes it difficult to recommend—especially for large lawns. After one season and three failures, it feels less like a dependable mower replacement and more like an unreliable smart gadget.