Poor customer support. Be warned.
Customer support both chat and by phone is useless. My issue is that two unused batteries on the Mini 2 are defective. They wish me to return them to the Netherlands, which is problematic because Royal Mail will not accept. They claim it is their policy to have them returned. They decline to replace. The entire unit will be returned to retailer in 2 days and never will DJI products be purchased again. No facilities in the UK...shocking service. Here in the UK we have a swift rejection policy to be rid of defective products and get a full refund. Do I have to exercise my rights? CAS 8360101 N2H5D8 23/02/22 Thank you for the response. I have still not received any return advice / courier information. Note: defective batteries CANNOT be repaired...they are replaced. I regret that DJI inconvenience customers by not replacing immediately. 10/03/22: After a delay, ONE new battery received back. I returned TWO faulty batteries. Now having difficulties getting the further replacement that I am owed. This whole affair is so convoluted. IF you are thinking about purchasing DJI then purchase from a UK supplier by credit card and NOT direct from DJI. By doing this returns will be local and the onus is on the retailer to sort matters out by repairing, exchange or refund. I will update. Update: March 2022: Eventually received two replacement batteries. On this occasion customer services were more reactive. Unfortunately I still cannot recommend 😪