Package marked as delivered but never received - UPDATE: received 1 day after
UPDATE: 11-03-2025 The package has been finally delivered to me today (so 1 day after they marked it as delivered) togheter with another lacemade package that was scheduled to be delivered today, after I called the local hub (and it was not an easy task find the local hub and their phone number, because they are under different company names, but I'm a good researcher). Anyway, after I called, a lady told me that yesterday due to a tech problem no courier left the hub to deliver packages, and that both my packages should have been delivered to me today, which indeed happened at 14:20. So I rectify my review, I truly love lacemade clothes, but their total lack of communication and customer care, plus their questionable shipping partners, is really still pretty annoying. ------------------------------ Package sent to Italy (order #102413) with local HR PARCEL courier marked as delivered but I never received it!!! This horrible italian courier has hundreds of negative feedbacks on trustpilot since they use to mark packages as delivered when they are not, and now I lost 130 euros of items because this company uses a bad courier!! Not to mention lacemade never reply to emails!! They only replied once after tons of messages and emails. Horrible customer care and horrible shipping service. Unfortunately I was lucky to receive the first package so I made other orders that I'm afraid will not be delivered as well by that HR PARCEL! What a shame!!! I'm really so angry about that!!!