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JM

United Kingdom

1 Reviews
5 Reads
0 Useful

1 review

Sofastore.com

Hmmmmmmm not sure if I'd buy from them again.

Got our new suite , from Oak Furniture land. Now I'm going on the fact " we don't sell flat pack" The salesman told us that the settees ( electric recliners) come in parts, to get them in the door... I appreciate that. But " the delivery guys will put them together" He also said they may object, but if there were any problems phone me . " they have all been told to assemble them" Needless to say the settees arrived , the guys wouldn't assemble it and the sales man wasn't available when my wife phoned.( surprised?!) Customer service were on hold for ages and the delivery guys were itching to get away. To be fair the guys were pleasant and chatty, and eventually assembled the chairs so my wife gave them a tip. The packaging was left in my back garden ..... And there was lots of it. So I had to break up all the large cardboard boxes, get them in the car and take them to the dump.the boxes were over 5feet long In fairness the suite is ok .... Standard stuff available from other places, but delivery service was poor. I'll not be looking forward to trying to contact their customer service department if something goes wrong again.

2016-06-24Verified