Non-existing Customer Service for great products
The products we ordered was never received. A telephone call to DHL confirmed the problem: The shipment was somehow lost. Time to contact DJI "After Sales Customer Support". We have plenty DJI products and have been loyal customers since their first consumer drone. The products have performed admirably. We have crashed a couple of drones, all covered under their optional replacement guarantee. But this time, fixing the issue of a non-delivery..... no chance to get DJI´s attention. Trying to call their support – number does not answer. Using their AI chat robot? Useless. Chatting with a human representative? Number 8 in line and a 4(!) hour wait. The DJI human is polite to a fault, but cannot promise a solution without speaking to one of her "experts". But she promises that we will be contacted by telephone, within the next 24 hours. At this point the promised 24 hours has come and gone, a couple of times, but we have heard from no-one. It is frustrating when you ordered and paid for the products two weeks ago. Today we are back in the long cue for online chat to yet another polite representative. We are preparing for a 4-6 hour wait, as "number 10 in cue". Bring in the competition! DJI does not seem to give a _____.