Offensive customer advisory
As much as I would like to write a positive review about the company, customer service and their products, I was unfortunate to experience only customer poor service. Contacted Honor directly from their global website, as was interested in purchase of one of their latest flagship foldeable phones. Asked simple questions over emails and ended up repeating them but worded differently, only so I can get near enough straight answers. As was unable to get anywhere with my last question about their offer of instalment payment options so baldly advertised on their website, I decided to call them. Asked question "where do I complete purchase with offered 24 interest free monthly instalments if all their payment partners do not support this option"? and been advised that, someone will get back to me. Day after and with no reply, I called again and been told the same. Instead of call back, I got the reply to my original email: "The availability of instalments has an impact on the user's creditworthiness, you could try using family and friends' accounts to try and see if you can help with payments". WHAT!? How dare you telling me this will have impact on my credit score and I should try rase funds from friends and family! I want to buy your product with instalments to be sensible with my money, not because I cannot afford it. What a rude, insulting and abrupt way to reply to a person, not to mention a potential customer. How big do you think you are?! Offended, just left it and gone elsewhere, which wasy second choice and been/am nothing but happy with my choice. No matter what technological improvement Honor might bring in the future, I will never use their products