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vicki prior

United Kingdom

2 Reviews
4 Reads
1 Useful

2 reviews

Pvybike

I would give it no stars if i could

I would give it no stars if i could. Just need to share that I bought a PVY bike. After nine months the motor failed. After many months of emails and PVY repeatedly refusing to address the issues they finally sent a new motor and wheel. Unfortunately the part was faulty (not surprised) so i paid £800 for a bike that lasted 9 months. I know now I will get no where with them. The aftercare is shocking. So now its my lifes mission to write bad reviews at every opportunity I get to try and help others not to make the mistake of buying from them.

2026-06-17
Pvybike

Very very poor aftercare

I loved the bike, but its faulty now and their customer service is very poor. i am trying to communicate with them but they keep asking for the same information multiple times like they are trying to put me off and not honouring the warranty. I only got my bike last June. They told me to take it to London to get fixed which is a 2.5 hour drive for me. They also asked me to inspect the electrical wiring (I am not an electrician). I took photo’s of all the wiring that they can zoom in on but this wasn’t good enough either. This has been ongoing since 26 Feb! I am speaking with the credit card company tomorrow that i used to pay for it as they have failed to honour the warranty. I really hope this post will help others change their mind about buying from this company

2026-03-12Helpful 1