Excellent support for a 2.5 year old product
I recently contacted them to see if my two and a half year old tripod could be repaired. I honestly thought it was going to be dumped as one leg started sticking a while back. The support people quickly diagnosed the problem and sent out the replacement parts that were needed to resolve the issue. The parts were supplied free of charge, I just had to pay for postage so I bought a mic kit that I was thinking of getting to spread the cost. I'd definitely recommend them