Gets you what you want but a long way round to get it!
I Booked a flight from BKK to YGN return recently through the internet from here in the UK (I already have my flights booked to BKK from LHR) Although they are sponsoring Queens Park Rangers in the UK and Air Asia's owner is a truly international figurehead with interests in F1 as well, I was very surprised that although some prices are quoted in pounds, you can't actually pay in pounds when booking flights in another country. I paid in Thai Baht. I understand that the airline is low cost but at every step you seem to take adds more money on. For instance they add insurance on to the price even if you have your own, you actually have to untick the box and when the box comes up and asks whether you really want to cancel it you have to click 'cancel' instead of ok. This was a little underhand if you ask me. You also have to unclick the option to reserve an actual seat if you don't want one (they make money on pre-booked seats as well) rather than click on a seat if you want to reserve one. Also it seems impossible to actually find an e-mail address to write to if you have an issue, and although there is a contact number to ring I never did actually get through to a real human being to speak to. However the prices were very good and very competitive and once you've worked out how the website works it's not impossible to book up. I have heard they are an excellent low cost airline and am looking forward to writing a review once I have tested their 'product' next year...