Worse than useless
Worse than useless. I told an Amazon seller that one of his products was slightly faulty six months after I'd received it (thus beyond a refund) and he offered to send me a replacement. (It's a torch.) As it's not actually lodged as another order I cannot trace it via Amazon - he sent it via a company called "Swiship" evidently part of AfterShip. If you've ever tried to track something sent my Swiship it's very easy! But if the package hasn't actually arrived there's literally no way to contest this, contact the courier, nor lodge a complaint. I tried to get help from AfterShip as they are associated with Swiship but the chat assistant kept telling me "they must have some way of contacting them" I said "look for yourself!" and she simply sent me another link to AfterShip's "98 carriers worldwide" as if that solved the problem. I wish I could complain directly to Swiship but there's literally no way to do that!! Have no idea where my replacement torch it. I will have to contact the seller again after sending me a kind replacement. How can these businesses justify not having a support page?! It's incredibly frustrating! I want to punch the internet, my MacBook and all couriers worldwide! I do need anger management but businesses like this are the reason for this!!