DJI REFRESH 2Y IS NOT WHAT YOU THINK IT IS !!!
request 9739538 request 9739554 I just bought my first drone. DJI MINI PRO 5. I also purchased something they call (DJI Care Refresh 2Y) which I thought was an insurance for 2 years. It is not an insurance cover. It is some Mickey Mouse repair service that I could not understand. Apparently, whatever it is, has to be activated within 48 hours of you switching on the drone. I received the drone on 29th Dec 2025 but, because the seller WEX PHOTO UK did not have the CARE 2Y REFRESH in stock, I did not receive the activation code until Jan 6th. I called DJI UK (Support) and ended up speaking to someone at the other side of the planet! She was a very nice lady but trying to get the code activated turned into a nightmare. She explained as best as possible that it was not a insurance but a repair service that, in the event of drone damage, you get a replacement for £262 !!! WHAT IS THE POINT OF THAT? I am probably insured already for items up to £1000 with my bank insurance. The lady said it would be activated in 2 or 3 days. I was so angry I hung up the phone. I will wait a few days and see if it has been activated. If not, I will contact WEX PHOTO to cancel the Refresh 2Y and take my chances.