Problem with getting a returns label
I ordered 2 pairs of shoes in my normal size 4. However, when I tried them on they were too small, and my toes were poking out of the top of the sandals, and squashed inside the closed-in shoes. I started the returns process, but they wanted a photo, so I had to take a photo of my toes sticking out of the sandals and upload it. On the next page I saw a returns label, but it disappeared, and when I tried to get it back it had gone, and my account would not allow me to start another return. I tried to contact JJs for 5 days, through their Live Chat, which even though I select Return, each time the person tells me they only deal with new sales, but they would raise a Ticket. I have submitted several tickets through their website, and also sent numerous emails, but eventually I received an email reply on Friday morning. Far too much effort to return something purchased on line