Unimpressive Customer Support
Having just shelled out 2k on a new CCTV system from Hikvision you'd expect I can email support as an end-user (WITHOUT RESISTANCE), for help setting up Privacy Mask via the iVMS-4200 software on a PC. WRONG! My neighbours deserve privacy and Hikvision won't give it to them. How about sending me a user guide? NOPE. Hikvision won't help me unless I email the following details which I cannot as I don't know... Name, Contact Number, Company Name, Company Address, Country, Customer Type, Purchase from, Complete Device Serial Number(s), Firmware Version, Type of issue. Thanks for nothing Hikvsion.