I was supposed to get a surprise gift…
I was supposed to get a surprise gift with my order but never received it. When I reached out to ask why I was told because I didnt tick a box that I didnt even know existed. I have never had to indicate this type of thing with any other site it has just come when I reached the order level. The attitude of well we cant help you because you didn’t tick a box you didn’t know existed is poor customer service. I will likely yarn shop elsewhere in the future. Sorry your response references a voucher. What voucher please? I have no information on this nor have I received any voucher to my knowledge