ABYSMAL CUSTOMER SERVICE.
ABYSMAL CUSTOMER SERVICE. We have booked a package to Sri Lanka with transit through Doha. ABTA advise that members might be able to offer an alternative holiday.If they can't, or if the alternative means significant change to your original holiday, they must offer you a full refund. So far they have stated that we are not entitled to a refund. We have taken our case to ABTA achieve and hope to achieve resolution through them