Dreadful experience - AVOID AT ALL COSTS
Dreadful experience - avoid at all costs! If you want one of their products buy it from a third party DO NOT use their website. Placing the order was simple and they took my money quickly enough, then it went all quiet. When I hadn't received my e-mail with despatch details I contacted then via chat. They were unable to give me anymore information on the status. I feel for the agents who have to face the public because it's not their fault, they clearly have a very poorly designed or non-integrated process in that they couldn't see what warehouse/despatch were doing but also couldn't transfer me to someone who could answer my questions. Eventually I phoned and asked for it to be escalated. To be fair they got back to me within a few hours and said there was an 'IT glitch' and I'd have to re-order - I declined and asked to cancel and refund. I got an e-mail that then said 8 - 10 WORKING days to process the refund for an item that was never despatched, let alone received ..... * *Insert as many and as bad swearwords as you want here DO NOT USE THEM