do not use do not use
My wife originally ordered the goods in November 2025. When they arrived they were not as advertised, but instead appeared to be cheap printed jumpers and clearly not what had been offered. We immediately requested a return and a full refund. Since then, I have sent well over 200 emails chasing this matter and we are now in March 2026 with still no refund – only repeated excuses. Being told that your company account is frozen due to internal financial issues is not an acceptable reason for withholding a refund that has been owed for over four months. This matter should have been resolved long ago. Unless the refund is processed immediately and confirmation of payment provided, I will have no option but to escalate this matter further through my bank, the relevant consumer protection authorities, and any other appropriate channels.