Very negative experience… better hotels near by
I am writing to express my disappointment following my recent stay at your hotel from 21st October to 24th October 2026. I have been a loyal guest for the past five years, regularly choosing Pan Pacific Raffles Boulevard for business travel. On this occasion, I selected your property specifically for my anniversary, particularly as I had achieved Platinum loyalty status and was looking forward to the benefits of the Pacific Lounge. Upon arrival we were informed that the swimming pool would be unavailable for the entire duration of our stay due to restoration works. We were offered access to the pool at another Pan Pacific property; however, that facility was also undergoing renovation. Had we been notified of these closures in advance, we would have chosen to stay elsewhere for this special occasion. When we raised our concerns, the front-of-house staff simply apologised, showing neither empathy nor any recognition of our Platinum status. This lack of engagement was particularly disappointing given our long-standing loyalty. I would like to acknowledge that the rest of the hotel team were hardworking and very kind throughout our stay. Nonetheless, this experience has led me to decide that I will no longer stay at your hotel in the future. It is unfortunate, especially as there are other hotels nearby that demonstrate a stronger commitment to recognising and rewarding loyal guests.