Love DJI products / hate the supply chain
Love DJI and love the products. A superfan. But the supply chain in UK sucks - you cannot cancel an order a matter of hours after it is placed. So it gets delivered - Support team insist on using UPS to return drones and yet UPS explicitly do not allow lithium batteries. - support team ask you to peel all stickers off and send. So DJI knowingly sends parcels which risk the UPS cargo plane from chance of fire - in reality UPS x ray the goods and return to sender. So for me i am on third attempt to send. Same instructions. Peel off stickers and send. Rather pointless. And also dangerous - the customs information on the label is deliberately misleading. Stating the item is broken and of no value. In fact it is a £1000 new drone Pretty amateur for a corporate behemoth the size of DJI and super frustrating as a customer