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Capa

France

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1 review

Air China 中国国际航空公司 Zhōngguó Guójì Hángkōng Gōngsī

A disaster

A disaster, our flight was canceled at the last minute because a passenger disembarked for personal reasons. By the time they removed their baggage from the cargo bay (at least 1 hour), it was too late to take off because the Manila airport forbids traffic between midnight and 6am. We had to spend the night at Beijing Airport on a cold bench (after a stopover that had already lasted 7 hours) without any compensation, just some horrible biscuits and a bottle of water that we had to beg. The worst thing is that it made us miss another flight we had to take at 6am in Manila and we had to pay another 2 nights hotel and lost 3 days due to this "wonderful" company. Despite our travels to Manila headquarters and our multiple e-mails, we did not even have the alms of an answer ... I strongly advise anyone to fly with Air China which may have interesting rates at departure but which ultimately may cost you much more than with another company worthy of the name. TO FLEE !!!

2019-04-28Helpful 1