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Heather Dodge

United Kingdom

1 Reviews
6 Reads
1 Useful

1 review

Crate and Barrel

Beware Wedding Registry Lists

DO NOT Use. This is a long drawn out tale. We have friends in the US ( we are in the UK) and one of their daughters got married in Nov 2022. We bought a fire pit costing approx $650 ( including taxes and shipping) from their Crate and Barrel Registry list. We didn’t hear anything from either the bride and groom or her parents( our friends) but didn’t want to ask as we thought it would be rude to indicate that they hadn’t thanked us so, when we went over this June (2024) for the 2nd daughters wedding, we asked casually about the fire pit only to find that it had never been received. At this point we sent over the email confirmation from C and B and the Amex statement showing the payment so this could be followed up. The bride and groom contacted C and B who told them “it’s too late and we can’t do anything about it” so they have pocketed our $650 which has gone straight to their bottom line. Dreadful service initially with the Registry not delivering it ( or refunding it) and then refusing to rectify their mistake. DO NOT USE.

2024-11-28Helpful 1