Not great
Booked 6 flights with them for July / Aug 2020 and cannot use any of them as international travellers not allowed into Malaysia or Thailand. 3 flights have been cancelled and offered move dates to 31st Oct (useless) or 2 year credit (OK if don't go bankrupt), received credit within 24 hours but they don't always tell you just appears. Other 3 flights aren't cancelled so just lose money. Their insurance which I took and our normal insurance both have get out clauses so will just lose money.