My brother who is more technology…
My brother who is more technology minded recommended a Huawei Matebook X Pro with 1TB memory. It was priced at £1,199.99 ( £1,200 then) and came with a free gift of a speaker thing worth £300. I didn’t really care about that , just wanted the laptop. For some reason if I chose the green version it was £700 more - wow! I had no idea coloured plastics were so expensive. Anyway I followed the link my brother sent me and went through the form and went to pay and was told there was something wrong with my card and I needed to contact my bank or card provider. I assumed my card company had blocked an expensive purchase as it was out of my normal spending pattern. I rang this company and was told they hadn’t blocked it and no attempted transaction was showing. Weird? I went back to website and filled it all in again and got same result. So then I phoned the website customer support. I was told that quit a few people were having problems and I because I had tried several times before ringing them, my card was now blocked and I should try in 48hrs and it should work . Irritating but things do happen. I tried again over 48hrs later just to be sure it was enough time to clear. Same result. I rang again and was told that unfortunately I would now be blocked forever and so would never be able to buy anything from their website and what I should do is get a friend to buy it and have it delivered to them. Are you for real? A website shop that doesn’t want to sell things? This is a technologies company that should be able to work this glitch out. I hang up . I tell my Brother and he slates them on Twitter and quickly gets contacted to say if I ring again all will be sorted out . I ring again and tell them the story again . She said ah well you need to wait 48hrs before trying again and clear your history and preferably use another card . I don’t have more than one card which I only use for purchases like this. ( I should say I’d tried my debit card too and it didn’t work either) so I wait a week. I clear my history . Guess what? Yes, it didn’t work . I ring again , tell the story again , am put on hold while he consults the web people or goes for a coffee break , they only have one song and it goes round and round . He returns and tells me that he has consulted the web people and they said there is nothing they can do . You can not buy anything from our website , ever! I’m beginning to wonder if they have a list of responses , because I’ve had this one before and the 48hr one more than once and am still no nearer to buying a laptop. My Brother offered to order it and use my address as delivery . He said the offer has changed from a free £300 speaker to a cheap as chips free mouse . I already have a mouse so that’s of no interest, but I say , look I don’t care about the free things , the laptop is the priority. He tried and it was denied . A friend tried to buy one using her address as a delivery , denied. She tried three different credit cards - all denied. So it seems they are denying thousands of pounds worth of sales and are quite happy to do so . Judging by the other reviews I’ve read I wouldn’t have got the free gift anyway. The customer service gives you no solutions apart from you can’t buy our products from our website. Even saying ok , I’ll buy another companies products doesn’t shake them into offering anything . They didn’t even suggest buying their products from Amazon or another outlet. But it’s not the poor sods on the phones fault , they just get all the flack . It’s the company that is clearly at fault. I’ve never been in a web shop that goes out of its way NOT to sell you anything. Just beyond useless. I assume that the after care support would also be found lacking, which puts me right off buying their products however highly they came recommended.