Will Never Purchase from DJI Again!
Well, a shame I didn't read all the reviews here before purchasing my first (and now to be my last) DJI product. Received an email from DJI to renew my insurance for my Mini 2 for an additional year. Followed the instructions to make the purchase only to be told that I was no longer under warranty. Even though it was supposed to be the last day of my warranty validity, and hence should still be in warranty, DJI do not respect where you purchased your insurance from, but rather they go by CHINA time. Absolutely absurd! Probably even illegal by European/UK consumer law! Regardless, very poor customer services. Despite being able to use live chat and connect with customer services relatively quickly, they were completely useless and impotent in providing a solution. Nowhere near the customer experience you would expect from a company as large as this. I strongly suggest you read all the reviews here before you make the mistake of buying a DJI product. UPDATE: DJI customer services did reach out to me to rectify the problem. They were professional and courteous and managed to resolve the matter eventually. Changed my rating to 3 star as this shouldn't of happened in the first place, and could have been resolved by customer services when first contacted, and not as a response to my review.