A company who don't want to listen or improve their service offering.
I just needed to order some extra clips for their rope light, rather than telling me a price or sharing a link where I could order them, they insisted I tell them how many I wanted and they would then tell me the price and send a link. 5 emails later I had to just guess at a number and then get a standard quote of £8 for 25 clips. Why it had to be difficult I don't know. Still can't order the clips as the link doesn't work. Went to review the customer service as their follow up email requested, the review link is only valid for 24 hours after you receive it. No wonder they appear to have some of the worst customer service/product scores out of all the big smart light companies. I would avoid them going forwards and look for someone with strong customer service scores.