I purchased the Water Filtration system…
I purchased the Water Filtration system and as a prepper it was always my intent to make sure I had backup supplies. Having one is none type of mindset. So I purchased the system, and extra filters (you know being PREPARED). Well I was cleaning out my water system and came to the rotation of the Filters I needed to pull and clean and replace with the new stock I had (PREPARED for) I opened the brand new Box and the Ceramic was separated from the base and the charcoal inside was broken. So I contacted the company to show them the pictures and show them the new stock I had set aside for being prepared. The answer I got was a little disturbing with " You bought the system three years ago, and it is out of warranty" I wrote back that yes that is about prepping to make sure you have supplies when needed. The answer was simply no we will not stand behind this because your warranty is over. This really is a stupid response on their part as being PREPARED means having a rotation on hand when needed. I clearly showed the filter problem and no damage to the box or packaging. This is clearly a quality control issues shipped that way from the factory. I was about to buy the generator system as a portable system, however this clearly showed me this is not about customer service, this is not about being prepper minded, this is about their too bad so sad response, and they wont do the right thing. This a is not a prepper minded company, despite their boasting as such. Buy another companies system, buy from somewhere else.