MY advice - shop around, elsewhere preferably!
I wish I read the reviews before I took out this insurance !! They are literally trying to pay as little as possible for a repair, so many "clauses" they have hidden away in the contract. They are quick enough to take payment , but are very reluctant to help when needed. I expect this claim to continuing dragging out for as long as they can manage and for them to pay as little as they can get away with.