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Peter Aguilar

Belgium

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1 review

Eclipse Cycling

Had to cancel order, will never order from here again.

First order arrived late, but was complete. Second order was extremely late and incomplete. Third order, which was supposed to fix the second, was shipped to wrong country and PurpleMoon refused to authorize additional cost to ship correctly (correct address was always listed and was "acceptable" for first two shipments). I have statement that they will refund purchase amount, but I have not seen my refund. The quality of the clothing was sufficient for the cost, but the shipping delays and lack of customer support are not good enough. Spend the little extra to work with a company that is consistently loyal and competent for the customer.

2013-06-24Verified