I have had some experience with poor service but never been told that I don't no the difference between the colors Red and ORANGE!!!
I designed and ordered a jersey at the beginning of June. First problem occured when a month passed and I was not able to get any information about the status of the order from the website. I contacted Max and was told that I hadn't paid for it yet. I had to send the order confirmation and contact my bank to verify that Moneybooker(BBB rating F) charged my credit card. Max then put a rush on the order. This jersey was a test jersey for my company cycling team of 15, which I had informed Max in one of many e-mails. I finally get the jersey and now the problems really start. It's ORANGE not red like my design!!! I contact Eclipse, send a picture of the jersey, send the color codes. Back and forth via email each time to be told and even sugested that I can't tell colors. The jersey that the factory made and sent is Red it will change color if natural light, the flash from your camera makes it look lighter. Someone at eclipse said they would check to see if the factory could remake it. That was two weeks ago and they now won't even respond to any inquiry I make. PS. Like my grandfather always told me you get what you pay for. Cheaper is for a reason!!!