I naively thought that this company was in the U.K. not China,
I naively thought that this company was U.K. based. I didn’t do my homework in tracing the origins of this company … China … and so I paid the price … literally. I ordered the same colour and style of dress in three sizes … a 14, a 16 and and 18 for two soon to be bridesmaids who are usually a U.K. size 14 and a U.K. size 16. The best fitting dress for both were the size 16. One had to have the size 16 and the other had to have the 18. Both girls are 5’ 7” tall. The dresses were mega long … perhaps the manufacturers in China think that all U.K. women are in excess of 6’ tall. It cost a lot to have both dresses shortened locally … an added cost to already expensive bridesmaid dresses. Getting in touch with Duntery to return the size 14 dress … tried on but unworn, I was discouraged to return the dress. Duntery advised me to sell the dress locally. I checked the selling price of the dress … same design and found that they were being sold for as little as £6! I pushed for returning the dress and was finally given return details. I was told to state on the customs declaration to put £20 value … rather than the true value of five times that amount. It cost nearly a third of the cost of the dress to return the dress to China. After many emails, and five months I finally got a refund … not a full refund as given in the U.K. for returned items, but a part refund … half the value of the dress. After taking off the postage … having the dress sent to me and then returned to China, I am left out of pocket … big time. I should have just given the dress to a local charity and saved myself all of the stress. I would never buy from this company in China again, and I would not recommend this company in China to anyone.