Flight Booking worked PERFECTLY! - Big Savings!
We found this website via a couple of blog posts and needed to book an internal flight in Vietnam. We tried to book the flight directly on Vietnam Airlines site - but it glitched and wouldn’t let us continue at the point of entering and confirming email addresses. For just a few thousand Dong more (maybe US$1-2) we booked with no problems on Traveloka. The site took a few minutes to process the payment on my Australian Visa card, then issued the ticket along with a PNR. Then I read the reviews on here and PANICKED!!! I couldn’t access the PNR on vietnamairlines.com but did a ‘livechat’ with Traveloka and the consultant sent me a link which then accessed the PNR with no problem. The issue was I’d been using PNR/Surname/my email - but the email associated with the PNR was actually the travel agent email. Once I did this, no problem at all and I could see the booking along with the e-ticket numbers. We are really happy with this experience - we couldn’t use the airline’s own website and to book the exact same flight on Expedia in Australian dollars was going to cost more than twice as much - came to A$315 on Traveloka vs. A$670 on Expedia.com.au. It seems from reviews here on Trustpilot that many negative experiences (though not all) are as a result of changing dates/names/urgent circumstances or even not knowing your visa requirements. If you have a straight forward booking and are confident with online bookings then there seems to be no problem - we will definitely use them again for flights where it is a significant saving over booking direct or with another Online Travel Agent. (However... our 71 year old mother still uses a travel agent in her local shopping centre - as that’s what works for her and she has a person to assist her, in person, if things don’t go according to plan).