HUHuawei Technologies★★★★★
Faulty phone and shocking Customer…
Faulty phone and shocking Customer Service.
My experience of Huawei has been an unmitigated disaster. I originally had a Huawei Mate 9 and on the whole the phone was fine. I decided to stay with the company despite it's recent issues with Google Apps etc. I purchased a Mate 20 instead of the Mate 20 Pro because it seemed to offer better value and a larger display.
That was certainly the worst decision I have ever made. The phone was beset by problems from the beginning. The display and touch screen freeze/crash constantly and the phone has to be re-booted several times a day. The sound quality is atrocious. Listening to media/music or even trying to listen to a call is awful. The Network and Wi-Fi signals drop non-stop and at times there is no service available at all. Trying to draft a Text message is an ordeal on its own. The phone creates new words by itself. It also duplicates blocks of text and despite altering and adapting the settings nothing seems to work.
I contacted the fabled and much lamented Customer Service and found to my horror they have certainly earned their reputation. Initially they requested I reset the phone and when that did not work they asked for a full restore etc. None of these worked obviously. Then they requested I return the phone to their Repair Centre. Now, I was supposed to do this at my own cost and without guarantee of any form of compensation if the phone was lost in transit.
I sent an email to their Management Team and received a rather terse response from the UK Customer Service Manager. The gentleman was quite rude and claimed to handle their legal matters. He tried to intimidate me into not pursuing the case through the Courts by telling me as I did not send the phone to their Repair centre the Court would find in their favour. When challenged and informed they wanted a phone returned at my own expense and with no guarantee of any form of protection the great Huawei legal mind has failed to respond. I actually requested if he felt so confident to contest the claim we could meet in Court but with no great surprise he has failed to respond again.
This is an awful Company selling products from my experience which are not fit for purpose and their Customer Service and indeed their UK Manager lacks professionalism and empathy.
From my perspective I would not encourage anybody to purchase a Huawei Device as the quality has deteriorated dramatically. Initially the products may have been cheaper and represented value but now, they are expensive junk. As soon as something goes wrong your on your own. The Tech Support have little or no training and seem to disillusioned and who can blame them. If the attitude of the company towards their personnel is the same as towards their customers then this is only going to end one way. Huawei will go the same way as previous operators who enjoyed success for a brief period and then disappeared completely. Only with Huawei the Good Will that was associated with those companies will be sadly lacking with their demise.
2020-06-20
HUHuawei Technologies★★★★★
Faulty phone and shocking Customer Service.
My experience of Huawei has been an unmitigated disaster. I originally had a Huawei Mate 9 and on the whole the phone was fine. I decided to stay with the company despite it's recent issues with Google Apps etc. I purchased a Mate 20 instead of the Mate 20 Pro because it seemed to offer better value and a larger display.
That was certainly the worst decision I have ever made. The phone was beset by problems from the beginning. The display and touch screen freeze/crash constantly and the phone has to be re-booted several times a day. The sound quality is atrocious. Listening to media/music or even trying to listen to a call is awful. The Network and Wi-Fi signals drop non-stop and at times there is no service available at all. Trying to draft a Text message is an ordeal on its own. The phone creates new words by itself. It also duplicates blocks of text and despite altering and adapting the settings nothing seems to work.
I contacted the fabled and much lamented Customer Service and found to my horror they have certainly earned their reputation. Initially they requested I reset the phone and when that did not work they asked for a full restore etc. None of these worked obviously. Then they requested I return the phone to their Repair Centre. Now, I was supposed to do this at my own cost and without guarantee of any form of compensation if the phone was lost in transit.
I sent an email to their Management Team and received a rather terse response from the UK Customer Service Manager. The gentleman was quite rude and claimed to handle their legal matters. He tried to intimidate me into not pursuing the case through the Courts by telling me as I did not send the phone to their Repair centre the Court would find in their favour. When challenged and informed they wanted a phone returned at my own expense and with no guarantee of any form of protection the great Huawei legal mind has failed to respond. I actually requested if he felt so confident to contest the claim we could meet in Court but with no great surprise he has failed to respond again.
This is an awful Company selling products from my experience which are not fit for purpose and their Customer Service and indeed their UK Manager lacks professionalism and empathy.
From my perspective I would not encourage anybody to purchase a Huawei Device as the quality has deteriorated dramatically. Initially the products may have been cheaper and represented value but now, they are expensive junk. As soon as something goes wrong your on your own. The Tech Support have little or no training and seem to disillusioned and who can blame them. If the attitude of the company towards their personnel is the same as towards their customers then this is only going to end one way. Huawei will go the same way as previous operators who enjoyed success for a brief period and then disappeared completely. Only with Huawei the Good Will that was associated with those companies will be sadly lacking with their demise.
2020-06-15Helpful 1
