First and I hope last time I ever have to use this company
First time I've had to use this company and it will be the last I hope. No one has been in touch to explain why my parcel is sitting in a logistics center or why it's been there for over 10 days now. Hermes the shipping company are even less helpful. Situation is someone in Germany paid Hermes to deliver a parcel to the UK. They haven't and won't explain why. Are they keeping it? have they lost it? or have they stolen it?