Unacceptable experience totally unprofessional
This is the first review I have done on an internet company but felt I should warn other people about this totally unprofessional set up. I ordered a Janod ABC baby walker from Woodentoyshop for my grandsons 1st birthday. When it arrived. It had a wobbly wheel. This was due to 3 of the wheels touching the floor as they should but the fourth wheel was raised. This made the walker unstable and therefore dangerous for a one year old baby. I telephoned 'Andrew' at the Wooden toy shop the next day at 9am to request a replacement and wanted to know how I sent the toy back to the store. I asked if the next one they sent could be checked first before sending it out as my grandsons birthday was imminent. He said it couldn't be checked as it comes from another source. Unfortunately I must have caught him on a bad day. He was rude and obnoxious and just kept going on about all his 140 e mails he had to deal with and the fact that I had rang at 9am with my problem. I asked if I could speak to someone calmer and more senior but he said he was the CEO. I then gave up and asked for a refund. which under their 'no quibble refund guarantee' i was entitled to.He accused me of being aggressive, I am a retired nurse and never been aggressive in my life I was shocked and upset by his attitude he just was not listening to me at all so much so he slammed the phone down on me!! I rang back and said I didn't want to argue but just wanted to know how to send the item back. The next day after finding out how to return the item I sent it via Hermes at our local collect store. It was accepted and checked by the courier return service. After 10 days I decided to ring Woodentoyshop to see when my refund would be paid as again in the policy it says within 7 days Andrew said I would not be receiving a refund as they had found nothing wrong with the buggy but that the outer box I had sent it in was not in a resalable condition in fact to quote him “YOU SENT IT BACK TERRIBLE” I explained that I had sent it back exactly as l received it. Both my husband and l had noticed the outer box did look as though it had been used many times so I had purposely taped it up very carefully before I took it to the courier. I then decided enough was enough they now had the walker and my money. So have now put it in the hands of my bank.