No support from this insurance adjuster or agency
Unresponsive Unhelpful They'll take your money but where's the service when you need it? Dear ipg claims, I am reaching out to formally report a significant lack of progress and communication regarding my ongoing sewage damage claim for my San Diego property. Despite multiple attempts to get clear answers, I am not receiving the necessary information from the assigned adjuster, Juan Aguirre. My tenants are currently displaced due to a Category 3 black water backup caused by root intrusion, and the lack of responsiveness is creating an untenable situation. I need immediate clarification on the following: * **Claim Status & Coverage:** I have yet to receive a definitive statement on what is being covered. Specifically, why is a claim being filed against my policy when the backup was caused by a failure in the HOA’s mainline infrastructure? * **Adjuster Responsiveness:** Juan Aguirre has not provided a timeline for the restoration or the results of the inspections. * **Restoration Timeline:** My renters are displaced with no end in sight. I need an official update on when the "build-back" and decontamination will be completed so they can return to the property. As my insurance providers and agents, I am looking to you to escalate this matter and ensure that the adjuster provides the transparency and urgency this health-hazard situation requires. I look forward to an immediate update on these points. Sincerely, Michael Alan Bronfman 9492123540