NONoyafa★★★★★
Bad experience
Purchased a NF-859GT and when you look at the firmware it says it's a NF-8508F.
The manual says there should be certain features available which are not.
When I made the initial purchase I was looking to buy a lot more hardware but now knowing the company, I decided against as I wanted to see what they were like. Glad I didn't buy more now as I'd have been quite a bit out of pocket.
Emailed support and they have not got back to me.
Very poor hardware and very poor customer support.
2025-04-13Helpful 1
HIHikvision★★★★★
Installed a very expensive system and…
Installed a very expensive system and when it came to a fault the supplier couldn't fix, Hikvision UK washed their hands and refused to help.
I am extremely unhappy!!
Hikvision's excuse is that their product is "commercial grade and only supported via registered installers" - well Hikvision, I have news for you. The product needs to work regardless of who installed it...
Still being Chinese owned and there being calls for this company to be banned in the UK, I suspect there will be little support for anyone going forward...
2022-07-27Helpful 1
