Bought a Saros 10 robot vacuum from…
Bought a Saros 10 robot vacuum from these guys in the black Friday sales November 2025. By April 2026 the machine developed a fault and I sent it back for repair. I was told it was repaired and would be returned to me. DPD only attempted delivery once when I wasn't home and sent the item back to Roborock. 6 weeks later they confirmed they had it and would send out again. This time DPD informed me that they had damaged my item so badly they could not deliver it. Roborock acknowledged that this was the case and are now refusing to replace this item with a new one or refund me. Absolute poor performance and anyone should avoid dealing with this company.