When traveling through Indonesia/Asia
When traveling through Indonesia/Asia I used Traveloka to book accommodation as their rates were very competitive compared to other hotel search engines. Twice I encountered a problem with my booking and both times these were sorted quickly and in a professional manner. I also received assistance and compensation for a replacement hotel booking. I had similar problems pop up with some of the other major hotel booking sites and found Traveloka's customer service way superior. Maybe I was lucky, I don't know, but for sure will use their services again when traveling through Asia (specifically Indonesia) I only ever booked hotels through their website so can only comment on that