I’m looking for a wedding dress but in…
I originally gave a poor review as I was not happy that the fabrics used in the dress didn't colour match properly - it was supposed to be all burgundy but the stretchy skirt fabric has a pinker tone in natural light. Duntery initially refused to recognise this a a manufacturing flaw and give me an 80% refund, as it was custom sized. I pointed out that this didn't comply with trading standards and best practice. However after several weeks of messaging and me sending the dress back to China we have resolved it and I have a refund. Overall I'm sorry to say I wouldn't buy from them again but the actual dress I received was well enough made and designed, other than the fabrics and I'm sure many sales go through without a hitch. If you buy from them I would just say be aware that their returns policy isn't fair and can cause lengthy issues if the problem isn't straightforward damage or such like. An edited version of my original review follows: I’m looking for a wedding dress but in burgundy rather than the traditional British white/cream. A friend suggested Duntery as they had a couple of options that looked suitable. I was hesitant because of their returns policy but decided to give it a go. I had got a fabric sample but was extremely disappointed when the dress arrived and the top and bottom fabrics didn’t match. The top is burgundy but the bottom half is a fabric that changes tone depending on lighting and looks way too pink in natural light. It also doesn’t drape quite as it looked online which I don’t think is just down to my shape. Final thing was the arm holes are quite small and would’ve needed altered. Although I had asked for a custom size (almost 14 but slightly bigger, so could be resized easily) so knew their policy was no refund I contacted them. British trading standards means they should refund or replace if an item isn’t fit for purpose, which it isn’t. I’ve had a complete runaround with their customer service. In response to Duntery’s comments, yes people have different colour perceptions which is why it is important to ensure fabrics match and are compatible. The skirt fabric looks too pink in natural light compared to the burgundy top - something that is not evident on the website images. As a physicist I understand optics and this is not simply an issue of my own retina responding differently to other people’s.