Poor customer support
We had three security cameras from HikVision installed at our home and were very impressed with the quality of the images and being able to view live, and playback footage, via an app on my laptop. The app has now stopped working, giving various error codes. I contacted the original local installer, who checked remotely and replied that the cameras are working perfectly. It's no good the cameras working if you cannot see the images!! I was ignored after that and got no further response. Getting absolutely nowhere with the installer, I contacted HikVision for technical support, who replied that I was an "End User" and not a Company and so they could offer me no technical support. That's appalling, when you spend a lot of money on a system in good faith and then get no help when it stops working. I feel so frustrated, having security cameras but not being able to see what they are picking up, and nobody to turn to for advice on what to do next.