Gazumped by one of the Olotels offered
We booked and paid for the Thistle hotel last November in Glasgow for the forthcoming commonwealth Games. Months later Olotels contacted us to say the Hotel had reneged on the booking. Naturally as the CG's approached the rates in Glasgow have gone sky high and most hotels are already full. So far no satisfactory resolution. In my view, the Thistle Hotel should honour its original commitments and Olotels should insist on this as part of their contract. The Olotels call centre staff are excellent.