Long time customer
I have been purchasing the same two visual changes items from Kimberly Beauty for many years. They would also send samples of other items, which was a great opportunity to try, and possibly add to my routine. The two items I generally purchase have been out of stock the last 2 times I've ordered; however, I did order and eventually they arrived. They charge no matter if the items are in stock or not. Two days ago, I received one of the 2 items I have been waiting for, only to open the box and find that the packaging is not what it used to be. The cleanser was not factory sealed and/nor bubble wrapped as it usually is, just tossed in a box. Due to the poor packaging, the liquid spilled within the box. I reached out to Kimberly's to explain this and the reply was shocking and extremely unprofessional. "We will send another, going forward, if you aren't satisfied with our packaging, we recommend you find another vendor who can." Wow!! This is how you treat long time customers? Or any customer for that matter. The kicker here is the closing, "Make it a BEAUTIFUL day!" The KimberlyBeauty.com Team. Do I use unsealed items? I don't know.